Administration and Process Manager
2300-3000 €/mon.
net
Full-time
Klaipėda
- Atranka360
about the company
We are an integrated rehabilitation center, where professional healthcare services are combined with sincere attention to each patient.
We are looking for a responsible, results-oriented manager who would ensure the smooth, efficient and patient-friendly daily operation of the clinic. This position combines administration, reception and operations management and is a direct link between the medical and commercial parts of the clinic.
We are looking for a responsible, results-oriented manager who would ensure the smooth, efficient and patient-friendly daily operation of the clinic. This position combines administration, reception and operations management and is a direct link between the medical and commercial parts of the clinic.
Main responsibilities:
- Operations and activity management: coordinating daily clinic activities, optimizing office and specialist work schedules, resolving incidents, controlling supplies and inventory, ensuring hygiene and safety standards.
- Reception and patient experience: leading the team, coordinating patient flows, managing complaints and feedback, monitoring NPS and other experience indicators.
- Administration: managing documents, contracts, licenses, permits and medical records; ensuring GDPR compliance; collaborating with finance, IT and legal functions.
- Process management and improvement: creating and maintaining SOPs, applying Lean/Kaizen principles, internal quality audits, digitizing processes and preparing reports.
- Team management: selecting and introducing employees, setting and assessing goals, developing competencies, motivating, planning shift schedules.
Requirements:
- Higher university education (management, economics, health management or related field); Master's degree is an advantage.
- Experience in managing a team of 3-5 employees. Proven experience in developing and implementing processes and SOPs, experience working with CRM/ERP systems.
- Analytical, systematic thinking, excellent organizational skills, ability to work with various priorities.
- High level of responsibility, proactivity, ability to make decisions independently.
- Excellent communication skills in Lithuanian; knowledge of English and Russian is an advantage.
We offer:
- Competitive salary with a clear performance bonus system.
- Broad authority and autonomy in decision-making.
- Professional development - training, conferences, certificates, mentoring.
- Opportunity to shape and improve the operational standards of one of the leading rehabilitation clinics in Lithuania.
- A professional, values-based and patient-oriented team.
Salary
2300-3000
€/mon.
net
(final salary depends on experience and competencies)
(final salary depends on experience and competencies)
Atranka360
The partner of this selection is Atranka360.
Do you want warm and professional communication? Then this is us! We have been conducting personnel selections accurately and directly for 18 years.
Do you have any questions about this position?
LET'S CONTACT US!
Asta Jurėnienė
Director | Certified Extended DISC® expert
+370 645 91030
Looking for a job? An employee? A professional direction? We can help!
www.atranka360.lt
Become FB and Linkedin friends and receive news about vacancies!
www.facebook.com/antranka360
tinyurl.com/linkedin-com-atranka360
See all ads of this company (20)
Do you want warm and professional communication? Then this is us! We have been conducting personnel selections accurately and directly for 18 years.
Do you have any questions about this position?
LET'S CONTACT US!
Asta Jurėnienė
Director | Certified Extended DISC® expert
+370 645 91030
Looking for a job? An employee? A professional direction? We can help!
www.atranka360.lt
- Personnel search and selection;
- More job offers;
- Career consultations.
Become FB and Linkedin friends and receive news about vacancies!
www.facebook.com/antranka360
tinyurl.com/linkedin-com-atranka360