Afterhours Specialist (Night Shift) – Driver & Broker Support
1500-2000 €/mon.
net
Full-time
Vilnius
- Ag expedited, MB
Job description
Job description
We are a USA-based transportation company looking for a reliable, quick-thinking person to join our afterhours team as an Afterhours Specialist. When our day office closes, you keep the fleet moving. You’ll be the first contact for drivers and brokers overnight: solving problems at pickups and deliveries, handling maintenance issues on the road, tracking loads, and making sure nothing waits until morning. Shifts start at 5:00 PM CST, which is 1:00 AM (next day) in Lithuania. This is an entry-level role and no prior experience is required. We provide full training. You must be fluent in English, because you’ll be talking with US drivers and brokers all night.
Key Responsibilities:
Be the main point of contact for drivers and brokers during afterhours.
Help drivers with problems at shippers and receivers, such as delays, refused loads, wrong appointment times, paperwork issues and detention.
Handle maintenance issues on the road: find nearby repair shops, tire services or towing, and coordinate with the driver until the truck is moving again.
Answer broker calls and emails, give load status updates, and handle check calls.
Track and trace loads using our TMS and ELD/GPS systems, and update load status and ETAs.
Flag late or at-risk loads early and tell the broker before it becomes a problem.
Write down everything that happened during the shift and hand it over clearly to the day dispatch, safety and maintenance teams.
Escalate emergencies (accidents, breakdowns, safety issues) to management by following company procedures.
Help with any other requests from drivers and brokers so that every call gets an answer.
We are a USA-based transportation company looking for a reliable, quick-thinking person to join our afterhours team as an Afterhours Specialist. When our day office closes, you keep the fleet moving. You’ll be the first contact for drivers and brokers overnight: solving problems at pickups and deliveries, handling maintenance issues on the road, tracking loads, and making sure nothing waits until morning. Shifts start at 5:00 PM CST, which is 1:00 AM (next day) in Lithuania. This is an entry-level role and no prior experience is required. We provide full training. You must be fluent in English, because you’ll be talking with US drivers and brokers all night.
Key Responsibilities:
Be the main point of contact for drivers and brokers during afterhours.
Help drivers with problems at shippers and receivers, such as delays, refused loads, wrong appointment times, paperwork issues and detention.
Handle maintenance issues on the road: find nearby repair shops, tire services or towing, and coordinate with the driver until the truck is moving again.
Answer broker calls and emails, give load status updates, and handle check calls.
Track and trace loads using our TMS and ELD/GPS systems, and update load status and ETAs.
Flag late or at-risk loads early and tell the broker before it becomes a problem.
Write down everything that happened during the shift and hand it over clearly to the day dispatch, safety and maintenance teams.
Escalate emergencies (accidents, breakdowns, safety issues) to management by following company procedures.
Help with any other requests from drivers and brokers so that every call gets an answer.
Requirements
Qualifications:
Fluent English, spoken and written. This is required.
No prior experience required. We will provide full training. Logistics or customer service experience is a plus.
Comfortable on the phone and able to stay calm under pressure.
Problem-solving mindset: you find a solution instead of waiting for one.
Strong attention to detail and organizational skills.
Basic computer skills (Google Sheets/Microsoft Office or similar), and able to learn new software quickly.
Ability to multitask, handling several calls, messages and loads at the same time.
Willing to work night shifts, including weekends and holidays on a rotating schedule.
Able to work independently, since you’ll often be the only one handling things overnight.
A positive attitude and willingness to learn.
Why Join Us?:
Full training provided to help you succeed in the role.
A supportive team that has your back, even on night shift.
Real responsibility from day one: your decisions keep trucks moving.
Opportunity for growth into dispatch, operations or fleet roles.
Competitive pay and benefits package.
Work with an international team and get exposure to US trucking operations.
Fluent English, spoken and written. This is required.
No prior experience required. We will provide full training. Logistics or customer service experience is a plus.
Comfortable on the phone and able to stay calm under pressure.
Problem-solving mindset: you find a solution instead of waiting for one.
Strong attention to detail and organizational skills.
Basic computer skills (Google Sheets/Microsoft Office or similar), and able to learn new software quickly.
Ability to multitask, handling several calls, messages and loads at the same time.
Willing to work night shifts, including weekends and holidays on a rotating schedule.
Able to work independently, since you’ll often be the only one handling things overnight.
A positive attitude and willingness to learn.
Why Join Us?:
Full training provided to help you succeed in the role.
A supportive team that has your back, even on night shift.
Real responsibility from day one: your decisions keep trucks moving.
Opportunity for growth into dispatch, operations or fleet roles.
Competitive pay and benefits package.
Work with an international team and get exposure to US trucking operations.
Salary
1500-2000
€/mon.
net
Work place
Ag expedited, MB
AG Expedited is a dynamic and fast-growing logistics company specializing in expedited transportation services across North America. Established in 2010, we are committed to providing timely, reliable, and efficient delivery solutions to meet the diverse needs of our clients. At AG Expedited, we value collaboration, innovation, and a customer-centric approach, making us a trusted partner in the transportation industry. Join our team and be a part of a company that thrives on providing top-tier service and continuous growth.