B2B Online Customer Support Specialist
2800-3150 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- UAB „Desktronic“
Job Summary:
At Desktronic, we're reshaping how people work. As a leader in height-adjustable desks, ergonomic chairs, and workspace accessories, we're building something that matters — and we need people who care about getting it right.
We're looking for a B2B Online Customer Support Specialist who takes full ownership of the customer journey — from first inquiry to successful delivery.
What you'll do:
We're looking for a B2B Online Customer Support Specialist who takes full ownership of the customer journey — from first inquiry to successful delivery.
What you'll do:
- Own the full B2B order lifecycle: pre-purchase advice, order processing, post-purchase resolution;
- Respond to inbound B2B inquiries, guide customers to the right product, and support buying decisions;
- Manage post-order communication and follow up until issues are resolved;
- Cooperate with warehouses on delivery issues;
- Collect and relay customer feedback to the team;
- Spot opportunities to refer customers to Marketing/E-commerce for additional needs;
- Maintain GDPR compliance in all customer interactions;
- Support B2C inquiries during lower B2B volume periods.
What We're Looking For:
- Fluent English language skills (knowledge of Polish, German, Dutch or French language is a plus);
- Experience in B2B customer support or order processing — B2C background considered;
- Confident with MS Office, email tools, and CS platforms (eDesk or similar);
- Strong communication, problem-solving, and attention to detail;
- Ability to work independently and manage multiple tasks without dropping the ball.
Perks of Joining Desktronic:
- A competitive salary of 1700 -1900 EUR/month (net) depending on your experience.
- Flexibility to distribute your time between working in-office or remotely.
- Extremely friendly and multicultural team in one spacious office.
- All the standard stuff a modern office offers.
- We set you up for success from day one with a laptop, an ergonomic desk, and chair - everything you need to do your best work not just at the office, but at home too.
Salary
2800-3150
€/mon.
gross
Work place
UAB „Desktronic“
DESKTRONIC is the leading brand in the category of home workplace solutions. We design and supply the highest quality adjustable height tables and their accessories to the largest markets in Western Europe. Our goal is to facilitate the everyday life of employees and improve their well-being by using innovative solutions, changing the established habits of sedentary work.
information about UAB „Desktronic“
3621 €
Avg. salary gross
(68% didesnis už LT vidurkį)
97
Number of employees
50-100 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2458 €
25% earn
2458-3250 €
25% earn
3250-4174 €
25% earn more than
4174 €