Card Back Office Specialist

DiPocket is a B2B2C Fintech offering turnkey white labeled embedded payments solutions ranging from financial apps for loyalty and customer acquisition to physical and virtual gift cards, to cards for disbursements (e.g. loans, gig economy, employee benefits) to wearables for cashless events. A principal member of Mastercard and VISA, DiPocket operates across the EEA with a focus on Central Europe and offers tokenizable cards in most European currencies. Established in 2015, DiPocket is an Authorized Electronic Money Institution regulated by the Bank of Lithuania as well as the FCA and employs a growing team of more than 100 people across its locations in Vilnius, London, Warsaw, and Kyiv. We are seeking a Card Back Office Specialist to support day-to-day card operations and oversee the full lifecycle of plastic card management. In this role, you will work closely with clients, vendors, and internal teams to ensure efficient operational processes, accurate reporting, and timely resolution of any issues.

• Provide operational support to clients by handling card-related inquiries, requests, and issue resolution.
  
• Manage the full plastic card lifecycle, including card design, approvals, production, personalization, and delivery.
  
• Coordinate internal card design approval processes and ensure compliance with issuer and card scheme requirements.
  

Collaborate with external vendors and partners to support plastic card production and related operational activities.

• Partner with cross-functional teams to optimize order management and improve operational workflows.
  
• Maintain accurate operational records, documentation, and process-related reports.
  
• Prepare and deliver internal and external reports in a timely manner.
  
• Monitor, track, and manage operational tasks using Jira.
  
• Support investigation and resolution of operational issues to ensure service quality and efficiency.

• Strong organizational and communication skills.
  

Advanced proficiency in Microsoft Excel and/or Google Sheets.

• Comfortable working with Jira and other operational tracking tools on a daily basis. High attention to detail with the ability to manage multiple tasks effectively.
  
• Proactive, solution-oriented mindset with strong problem-solving skills. Ability to manage multiple parallel implementations, including planning and task prioritization.
  
• Excellent English skills both verbal and written.
  

Additional experience that would be beneficial:

• Familiarity with SQL is an advantage.
  
• Hands-on experience with Adobe Illustrator would be valued.
  
• Prior experience in the Financial Technology sector is preferred.

• Work in a stable company over complex and unique projects.
  
• Annual performance and compensation reviews.
  
• Quarterly well-being budget after probation period.
  
• Ability to participate in external training and conferences.
  
• Experience of working in a fast-changing international environment.
  

Be part of a supportive and professional team and people who will support you during the first months and later.

• Hybrid working schedule with 3 days per week in the office and others flexible.

From 1500 €/mon. net

Lvivo g. 25, LT-09320, Vilnius Calculate your travel time to work