Control Center Specialist
2135-3051 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- „Cencora“
What you will be doing
Responsibilities:
Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional, and efficient back-office service at all times. In conjunction with the local office, you will be responsible for performing tasks involved in processing orders. You will be the point of contact for our selected internal and external customers - usually by phone or via email.
Engage in effective communication with external and/or internal customers
Receive and reply to inquiries via email, phone
Plan and execute shipment orders
Process orders into TMS (Transport Management System)
Execute and manage order processing transactions accurately and in a timely manner
Route shipments, considering commodity and volume, temperature control, and transit time requirements
Proactively monitor and track ongoing shipments, react to any deviations
Maintain accurate information regarding shipment status
Communicate temperature results asap after delivery, check and note any deviations
Provide customer specific reporting
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
Under broad supervision of Customer Service Control Center Supervisor, you will become an integral part of high performing central customer focused team in Vilnius and provide customers courteous, professional, and efficient back-office service at all times. In conjunction with the local office, you will be responsible for performing tasks involved in processing orders. You will be the point of contact for our selected internal and external customers - usually by phone or via email.
Engage in effective communication with external and/or internal customers
Receive and reply to inquiries via email, phone
Plan and execute shipment orders
Process orders into TMS (Transport Management System)
Execute and manage order processing transactions accurately and in a timely manner
Route shipments, considering commodity and volume, temperature control, and transit time requirements
Proactively monitor and track ongoing shipments, react to any deviations
Maintain accurate information regarding shipment status
Communicate temperature results asap after delivery, check and note any deviations
Provide customer specific reporting
Adhere to all procedures, work instructions, and regulatory requirements in performing the job
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers
What your background should look like
Education:
Bachelor's degree (preferred)
Skills and Knowledge:
Previous experience Customer Service setting
Knowledge in Logistics would be an advantage
Fluent in English
Effective oral and written communication
Proactive customer focus
Ability to represent a positive and professional image
Good organizational skills and pay attention to detail
Strong problem solving, analytical and investigative skills to bring issues to resolution
Hybrid work that incorporates a mixture of in-office and remote work
Schedule:
Monday - Friday
09:00 – 18:00 (1 hour of lunch time included)
Bachelor's degree (preferred)
Skills and Knowledge:
Previous experience Customer Service setting
Knowledge in Logistics would be an advantage
Fluent in English
Effective oral and written communication
Proactive customer focus
Ability to represent a positive and professional image
Good organizational skills and pay attention to detail
Strong problem solving, analytical and investigative skills to bring issues to resolution
Hybrid work that incorporates a mixture of in-office and remote work
Schedule:
Monday - Friday
09:00 – 18:00 (1 hour of lunch time included)
The company offers
Health
Health insuranceOffice
Table football Ping pong Game consoles Free snacks ShowerSalary
2135-3051
€/mon.
gross
„Cencora“
Cencora is a leading pharmaceutical solutions organization focused on improving the lives of people and animals everywhere. We link pharmaceutical innovators, healthcare providers, and patients—to ensure consistent access to vital therapies, anytime and anywhere. We're continuing to build solutions, products, and technologies that will reshape how we deliver healthcare, bringing life-changing treatments to those in need with great efficiency. Our 46,000+ team members are united in our purpose to create healthier futures. We are proudly positioned at #10 on the Fortune 500 and #24 on the Global Fortune 500. Our growth is a testament to our collective efforts, with annual revenues surpassing $262 billion—a reflection of our unwavering dedication to health, our team, and the greater purpose that binds us.
We're driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your well-being through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
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We're driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your well-being through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
information about „Cencora“
4228 €
Avg. salary gross
(96% higher than LT average)
630
Number of employees
30-50 mln. €
Revenue 2024 y.
Distribution of employees by salary (before taxes):
25% earn up to
2858 €
25% earn
2858-3427 €
25% earn
3427-4908 €
25% earn more than
4908 €