Customer Care Specialist II
2136-3051 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- „Cencora“
What you will be doing
Responsibilities:
Assists with customer problems such as missed shipments, price adjustments and backorders; continuously strives for prompt resolution.
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
Communicates with all departments within the Distribution Center as well as field sales associates.
Serves as liaison between customers and field sales associates.
Makes suggestions and recommendations to Supervisor/Manager in an effort to continuously improve customer service operations.
Assists with customer problems such as missed shipments, price adjustments and backorders; continuously strives for prompt resolution.
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls.
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly.
Processes all phone, fax, mail, e-mail, dropship and verbal orders from customers.
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance, escalates customers to Customer Service Supervisor or Manager in a courteous manner.
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested.
Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, prices and availability, and changes in stock number.
Communicates with all departments within the Distribution Center as well as field sales associates.
Serves as liaison between customers and field sales associates.
Makes suggestions and recommendations to Supervisor/Manager in an effort to continuously improve customer service operations.
What your background should look like
Educational Background:
High School Diploma/GED or equivalent experience required.
Work Experience:
2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
Skills and Knowledge:
Strong verbal and written English skills
Strong customer service skills
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word, Excel and inventory management system
Is able to work during Lithuanian holidays
High School Diploma/GED or equivalent experience required.
Work Experience:
2+ years of experience in customer service, customer support, order management, customer operations, or sales support, or a related field required.
Skills and Knowledge:
Strong verbal and written English skills
Strong customer service skills
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word, Excel and inventory management system
Is able to work during Lithuanian holidays
The company offers
Health
Health insuranceOffice
Table football Ping pong Game consoles Free snacks ShowerSalary
2136-3051
€/mon.
gross
Work place
„Cencora“
Cencora is a leading pharmaceutical solutions organization focused on improving the lives of people and animals everywhere. We link pharmaceutical innovators, healthcare providers, and patients—to ensure consistent access to vital therapies, anytime and anywhere. We're continuing to build solutions, products, and technologies that will reshape how we deliver healthcare, bringing life-changing treatments to those in need with great efficiency. Our 46,000+ team members are united in our purpose to create healthier futures. We are proudly positioned at #10 on the Fortune 500 and #24 on the Global Fortune 500. Our growth is a testament to our collective efforts, with annual revenues surpassing $262 billion—a reflection of our unwavering dedication to health, our team, and the greater purpose that binds us.
We're driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your well-being through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
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We're driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your well-being through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
information about „Cencora“
4223 €
Avg. salary gross
(95% didesnis už LT vidurkį)
627
Number of employees
30-50 mln. €
Revenue 2024 y.
Distribution of employees by salary (before taxes):
25% earn up to
2880 €
25% earn
2880-3457 €
25% earn
3457-4989 €
25% earn more than
4989 €