Customer Care Specialist - Norwegian
2500-3200 €/mėn.
neatskaičius mokesčių
CVbankas.lt calculator data.
Visa darbo diena
Darbas pamainomis
Vilnius
- „Cencora“
What you will be doing
The Customer Care Specialist is responsible for delivering high-quality operational and technical support to pharmacies across Norway. The role serves as a key point of contact for pharmacy employees, ensuring efficient resolution of incidents, requests, and operational inquiries while maintaining a high level of customer service.
The Customer Care Specialist coordinates with internal and external stakeholders, including IT, wholesalers, master data teams, market teams, and pharmacy operations, to ensure stable pharmacy operations and timely resolution of issues. The role is critical in enabling pharmacy employees to effectively use systems, tools, and processes while remaining compliant with company policies and procedures.
Governance and Case Management
Monitor and triage incoming tickets, ensuring they are routed to the appropriate support team
Own-case follow-up and documentation to ensure clear handovers and timely resolution
User Support & Backoffice Support:
Operations Support: Provide day-to-day support to pharmacies across core tools, pharmacy system (Ascent) and way of working
Technical and IT-Support: Manage user access to systems and relevant platforms, including shared mailboxes and telephony services at pharmacy. Support of pharmacy hardware (e.g., PCs, printers and scanners)
Supply Chain Support: Support key operational processes related to e.g., Ordering, deliveries, documentation and daily settlements and other delivery-related questions
Master data Support: Create, maintain and update customer and pharmacy information in core systems to ensure data quality
The team works on rotation principle:
Mo-Fri 9:00-18:00 / Mo-Fri 13:00-22:00 / Tu-Fri 9:00-18:00 and Sat 10:00-19:0
The Customer Care Specialist coordinates with internal and external stakeholders, including IT, wholesalers, master data teams, market teams, and pharmacy operations, to ensure stable pharmacy operations and timely resolution of issues. The role is critical in enabling pharmacy employees to effectively use systems, tools, and processes while remaining compliant with company policies and procedures.
Governance and Case Management
Monitor and triage incoming tickets, ensuring they are routed to the appropriate support team
Own-case follow-up and documentation to ensure clear handovers and timely resolution
User Support & Backoffice Support:
Operations Support: Provide day-to-day support to pharmacies across core tools, pharmacy system (Ascent) and way of working
Technical and IT-Support: Manage user access to systems and relevant platforms, including shared mailboxes and telephony services at pharmacy. Support of pharmacy hardware (e.g., PCs, printers and scanners)
Supply Chain Support: Support key operational processes related to e.g., Ordering, deliveries, documentation and daily settlements and other delivery-related questions
Master data Support: Create, maintain and update customer and pharmacy information in core systems to ensure data quality
The team works on rotation principle:
Mo-Fri 9:00-18:00 / Mo-Fri 13:00-22:00 / Tu-Fri 9:00-18:00 and Sat 10:00-19:0
What your background should look like
Requirements:
Previous experience in an IT helpdesk or other IT-related field
Strong verbal and written communication skills in Norwegian and English
Customer Service mindset
High School Diploma/GED or equivalent experience.
Previous experience in an IT helpdesk or other IT-related field
Strong verbal and written communication skills in Norwegian and English
Customer Service mindset
High School Diploma/GED or equivalent experience.
Atlyginimas
2500-3200
€/mėn.
neatskaičius mokesčių
Darbo vieta
„Cencora“
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. We link pharmaceutical innovators, healthcare providers, and patients—to ensure consistent access to vital therapies, anytime and anywhere. We're continuing to build solutions, products, and technologies that will reshape how we deliver healthcare, bringing life-changing treatments to those in need with great efficiency. Our 46,000+ team members are united in our purpose to create healthier futures. We are proudly positioned at #10 on the Fortune 500 and #24 on the Global Fortune 500. Our growth is a testament to our collective efforts, with annual revenues surpassing $262 billion—a reflection of our unwavering dedication to health, our team, and the greater purpose that binds us.
We’re driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your wellbeing through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
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We’re driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your wellbeing through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
„Cencora“ informacija
4115 €
Vid. atlyginimas bruto
(90% higher than LT average)
645
Darbuotojų skaičius
30-50 mln. €
Pajamos 2025 m.
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4785 €