Customer Insights & Experience Consultant

About us

Dynamic, fast and successful - that's what Lidl is all about. We are one of Europe's leading food retailers. Lidl operates in more than 30 European countries, operates more than 12,000 stores, over 200 logistics centers and employs more than 376,000 people across the Group. In Lithuania, Lidl currently operates 84 stores and two logistics centers in Vilnius and Kaunas. We are currently inviting a Customer Insights & Experience Consultant to join our team!

Want to become a part of our team? Click Apply and send your CV in English!


What you'll do:

• Work with large datasets, including data cleaning and quality improvement
  
• Prepare standard and ad-hoc Baltic-level performance reports and overviews for the Board and stakeholders
  
• Analyze market trends, competitor developments, brand perception, and customer satisfaction for Lidl and its competitors across the Baltics
  
• Develop visualizations and identify trends to provide insights for business decisions
  
• Monitor customer feedback across all platforms and provide actionable reports to store management
  
• Conduct product performance analysis and share findings with category management teams
  
• Communicate with market research companies on methodology, quality checks, and data interpretation
  
• Collaborate with cross-functional teams to understand their data needs and provide data-driven insights for management
  

About you:

• At least 2 years of experience in a similar position or experience in business data analytics
  
• Advanced English language skills
  
• Proficiency in MS Office (Excel, Power BI) or Google Workspace (Sheets, Apps Script, Looker) is preferred
  
• Experience with data analysis tools such as Power Query, SQL, Python, or similar will be considered an advantage
  
• Strong analytical and organizational skills with a keen eye for details and accuracy
  
• Ability to analyze large datasets and develop clear data visualizations
  
• Goal-oriented mindset with ability to adapt to a fast-paced environment, as well as self-confident
  

We offer:

• Exciting and rewarding career in a rapidly growing company that won the 'Top Employer' Lithuania and Europe awards
  
• Hybrid work model
  
• Private health insurance
  
• Flexible starting working hours
  
• On-site gym, yoga and TRX classes
  
• Fresh fruit Mondays and hot drinks in the office
  
• English and German language courses, general competence and professional training
  
• Career opportunities in Lithuania and abroad
  
• Various events, celebrations and gifts for employees and their children
  
• Free professional consultations for psychological, legal and financial matters

2800-2900 €/mon. gross