Customer Operations Specialist
From 1800 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- PANDO MOTO, UAB
About PANDO MOTO
We are a fast-growing brand specializing in high-quality motorcycle gear and accessories. We pride ourselves on providing riders with products that combine style, comfort, and safety. With a strong commitment to customer satisfaction, we have built a vibrant community of motorcycle enthusiasts who share a passion for adventure on two wheels. As we continue to grow, we are strengthening our customer service and operational processes to deliver an exceptional experience at every touchpoint.
Role Description
As a Customer Operations Specialist, you will be responsible for supporting a variety of back-office operational tasks across Customer Experience, Logistics, and B2B functions. Working closely with different teams across the business, you will help ensure that operational processes run smoothly, customer requests are handled efficiently, and critical administrative tasks are completed accurately and on time. This is a junior-level role with a strong focus on organization, attention to detail, and providing reliable support to day-to-day operations in a fast-growing international company.
Key Responsibilities
- Process returns, credit notes, and warranty cases.
- Manage invoice administration.
- Send overdue payment reminders.
- Monitor shipments and communicate with shipping providers regarding delivery issues.
- Coordinate customs-related documentation and communication.
- Support return shipment processing and tracking.
- Assist with shipment exception resolution and daily logistics administration.
What We're Looking For
- Strong organizational and administrative skills.
- Excellent attention to detail.
- Good written communication skills in English.
- Ability to manage multiple tasks and priorities.
- Comfortable working with various systems and tools.
- Previous experience in administration, customer service, operations, or logistics is a plus.
What We Offer
- The opportunity to be part of one of the most innovative brands in the motorcycle industry and directly influence customer experience worldwide.
- A hybrid work model with flexibility and autonomy.
- Access to bike test rides and new product launches.
- A company motorcycle available for use.
- Private health insurance.
- Annual budget for company products.
- The chance to work directly with the founders and core team, with real ownership and decision-making power.
- Company hangouts, team events, and brand trips.
- Professional growth opportunities as the company continues to scale internationally.
- A supportive, rider-driven culture built on trust, respect, and results.
Salary
From 1800
€/mon.
gross
Work place
PANDO MOTO, UAB
UAB „PANDO MOTO“
PANDO MOTO „Engineered by Riders“ – that’s what inspires and drives us forward. We believe that tireless development and the search for new technological solutions protects life and gives confidence in doing what you love most.
PANDO MOTO is an international company that designs and manufactures motorcycle clothing using innovative technologies. The PANDO MOTO brand is well recognized in more than 27 markets and is a benchmark for premium motorcycle clothing.
www.pandomoto.com
PANDO MOTO „Engineered by Riders“ – that’s what inspires and drives us forward. We believe that tireless development and the search for new technological solutions protects life and gives confidence in doing what you love most.
PANDO MOTO is an international company that designs and manufactures motorcycle clothing using innovative technologies. The PANDO MOTO brand is well recognized in more than 27 markets and is a benchmark for premium motorcycle clothing.
www.pandomoto.com
information about PANDO MOTO, UAB
4242 €
Avg. salary gross
(96% didesnis už LT vidurkį)
27
Number of employees
5-10 mln. €
Revenue 2025 y.