Customer Success Specialist
1300-1800 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- Oxylabs
We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.
Your day-to-day:
- Providing customer support for the B2C application, including addressing user inquiries and resolving issues (tickets - no calls).
- Managing customer interactions across multiple channels, including social media platforms (Instagram, YT, DC) and product communication channels.
- Monitoring, responding to, and moderating comments on Trustpilot, ensuring the company maintains a positive reputation and addressing concerns or feedback.
- Working with Discord moderators to maintain an active, healthy community and facilitate user engagement.
- Assisting in updating FAQs, help center articles, and internal guides to improve self-service options for users.
Your experience & skills:
- Fluency in both Lithuanian and English (written and spoken).
- Strong interest in customer support roles, preferably within B2C digital products.
- Familiarity with social media platforms (e.g., Facebook, Twitter, Instagram) and ability to engage professionally with users.
- Ability to manage and moderate online communities, especially using tools such as Discord.
- Organizational skills to monitor and respond to Trustpilot reviews and comments effectively.
- Analytical mindset for collecting, categorizing, and presenting user feedback to internal teams.
- Proactive approach to updating FAQs, help center content, and internal documentation.
- Empathy, problem-solving skills, and a solution-oriented attitude when assisting customers.
Nice to have:
- Creativity for contributing to product and process improvements.
- Experience with digital community engagement (e.g., Discord).
- Skills in updating FAQs or help content.
- Interest in tech and digital products.
- Ability to analyze user feedback and suggest improvements.
Salary:
- Gross salary: 1300 - 1800 EUR/month.
- To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here career.oxylabs.io/blog/our-work-benefits/.
The rest is on us:
- Growth: Turn your experience into a personal career journey through internal and external training, a books library, training platforms, online courses and mentorship;
- Travel: Get a taste of the world by attending conferences and business trips from Silicon Valley to the Middle East;
- Comfort: Hybrid work, offices based in the heart of Vilnius & Kaunas, and the ability to travel the world while working;
- Well-being: Private health insurance, on-site gyms, personal coaches, and other mental and physical well-being benefits help you stay fresh and steady;
- Celebrations: Extra vacation days & gifts for special occasions and the years spent with us;
- Team building: Regular internal events, quarterly team buildings, workshops, team retreats & workation trips;
- Office perks: Fully stocked kitchens, PS5, Foosball, ping-pong, Friday bun tradition, Mixtape Fridays & more;
- Tech: Bringing you the latest in technology, software, and gadgets to make your workday as smooth as possible;
- Bonus: Referral bonuses, discount offers and more. Much more;
Salary
1300-1800
€/mon.
gross
Oxylabs
WHO WE ARE
Oxylabs is an international, industry-leading B2B tech company, providing tools and resources for web data gathering. Our mission is to ensure that every company, big or small, has access to data. It is our belief that data gathering should be important for every business seeking success.
OUR PRODUCTS
We offer a wide range of proxies and data gathering solutions. Our products are used for market research, e-commerce, ad verification, brand protection, travel fare aggregation and more.
OUR PEOPLE
At Oxylabs, we are building a team of talented and driven professionals. While working with top tier cutting-edge technology, it is necessary for everyone in the team to be creative and innovative – and so we are!
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Oxylabs is an international, industry-leading B2B tech company, providing tools and resources for web data gathering. Our mission is to ensure that every company, big or small, has access to data. It is our belief that data gathering should be important for every business seeking success.
OUR PRODUCTS
We offer a wide range of proxies and data gathering solutions. Our products are used for market research, e-commerce, ad verification, brand protection, travel fare aggregation and more.
OUR PEOPLE
At Oxylabs, we are building a team of talented and driven professionals. While working with top tier cutting-edge technology, it is necessary for everyone in the team to be creative and innovative – and so we are!