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Customer Support (live-chat)

1‌3‌5‌0‌-1‌8‌3‌0‌ €/mon. gross
CVbankas.lt calculator data. Edit »
Full-time
Part-time
„Unicorns Lithuania“ association member
Vilnius - CyberCare
Hi there! We’re CyberCare - a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

We’re redefining what support looks like. While AI handles the routine tasks, you step in for everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.

This Role Is a Great Opportunity If You:

  • Speak fluent English (C1 or native).
  • Available to work from our office in Vilnius.
  • Willing to work the day shift (6:30/9:00-15:00/17:30), evening shift (13:30-22:00) or night shift (22:00-6:30).
  • Can commit to 32 or 40 hours weekly.

What Makes You a Strong Match:

  • Solid know-how of Windows/macOS and Android/iOS.
  • Ability to handle high volumes of technical information.
  • Having a customer-first approach combined with critical thinking.
  • A background in IT, cybersecurity, or eSIM technology is a strong advantage.

What You’ll Do and Learn:

  • Start with six working days of training to learn about VPNs and its software’s features, capabilities, and limitations.
  • Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.
  • Provide live chat support for one of our VPN products.
  • Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
  • Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.
  • Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.

The Perks of Joining Us:

  • Smooth and a structured onboarding and mentorship to help you get started with confidence.
  • Office in a great location + option to work from home twice a week after probation.
  • Option to work from abroad for up to 30 days per year.
  • Health insurance + fitness perks.
  • Daily snacks to keep you fueled, plus fresh pastries every Friday.
  • Regular team-building events to connect with your colleagues.
  • Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
  • Ability to grow within CyberCare and Tesonet.

Compensation:

Full-time gross salary - 1350 - 1830 EUR/month (base salary 1350 EUR/month plus performance bonus up to 480 EUR/gross after probation) + the night rate for night shift.

Salary

1350-1830 €/mon. gross

Work place

Vokiečių g. 26, Vilnius Calculate your travel time to work

CyberCare
Hi there! We’re CyberCare, a member of the Tesonet Accelerator. Our team of 450+ professionals in Lithuania, Ukraine and the Philippines shapes how global technology companies provide customer care.

We make techworld easy! Our expert customer support teams work hand-in-hand with smart, AI-powered automation solutions – such as chat bots and email bots, which are developed in-house by CyberCare AI Labs – to deliver frictionless, customer-first experiences.

Resolving 4+ million cases annually across 170+ countries, we’re proud to provide world-class customer service to top tech brands such as NordVPN, Surfshark, Saily and more.

www.cybercare.cc
CyberCare information
2416 €
Avg. salary gross
(12% higher than LT average)
273
Number of employees
10-20 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to 1441 €
25% earn 1441-1878 €
25% earn 1878-2653 €
25% earn more than 2653 €

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