Customer Support Specialist (French speaking)
2730-2980 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- UAB „Desktronic“
Job Summary:
At Desktronic, we're not just selling furniture - we're reshaping the way people work and live. As pioneers in offering height-adjustable desks, ergonomic chairs, and accessories, we were looking to define the future of the modern workspace. Are you ready to be part of a team that's transforming an industry? Your role will be crucial. Your ideas will be implemented. Your impact will be significant.
Are you fluent in French and passionate about customer support? Do you thrive in an online environment, connecting with customers and guiding them through their journey with DESKTRONIC? If so, we want you to join our team at Desktronic as our new Online Customer Support Specialist. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures. Sounds interesting? Here is more:
Are you fluent in French and passionate about customer support? Do you thrive in an online environment, connecting with customers and guiding them through their journey with DESKTRONIC? If so, we want you to join our team at Desktronic as our new Online Customer Support Specialist. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures. Sounds interesting? Here is more:
- Turn as many phone/online inquiries (leads) into happy customers as you can.
- Identify potential customer needs, provide expert advice, guide them in choosing the best product solution and help make buying decisions.
- Manage post-order communication until successful delivery.
- Update our internal databases with information about technical issues and useful discussions with our customers.
- Gather customer feedback and share with our Customer Support team.
- Cooperate with Warehouses to ensure smooth process of delivery (non-departure/ non-arrival/ undelivered or damaged goods).
- Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue.
- Support in collecting required documents from clients by proactively reaching out to clients, following a reminder process and supporting clients on ad-hoc questions relating to the process.
- Deliver, high quality, consistent interactions adhering to agreed SLAs and KPIs.
- Help us to raise the bar of customer support to the next level.
What We're Looking For:
- Native or fluent French language skills.
- Good spoken and written English or Lithuanian (B2 level).
- Excellent working skills with Microsoft Office programs.
- Empathy, teamwork, and strong communication skills.
- An analytical mindset able to investigate and get to the root of a problem.
- Great attention to detail and excellent time management skills.
- Experience of working within a client facing role (sales/customer support/service). If you don't have one, we'll still consider your candidacy.
- Experience in using eDesk - advantage.
Perks of Joining Desktronic:
- A competitive salary from 1650 to 1800 EUR/month (net) depending on your experience and skills.
- Flexibility to distribute your time between working in-office or remotely.
- Extremely friendly and multicultural team in one spacious office.
- Comprehensive benefits including additional health insurance.
- We set you up for success from day one with a laptop, an ergonomic desk, and chair - everything you need to do your best work not just at the office, but at home too.
- Make a real impact — every project you take on helps thousands of people find their perfect work setup.
Salary
2730-2980
€/mon.
gross
Work place
UAB „Desktronic“
DESKTRONIC is a leading brand in the home workplace solutions category. We design and supply the highest quality height-adjustable desks and their accessories to the largest markets in Western Europe and the USA. Our goal is to facilitate the daily lives of employees and improve their well-being by changing the established sedentary work habits with innovative solutions.
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UAB „Desktronic“ information
3905 €
Avg. salary gross
(81% higher than LT average)
113
Number of employees
50-100 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2648 €
25% earn
2648-3478 €
25% earn
3478-4317 €
25% earn more than
4317 €