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Customer Support Specialist (German speaking)

1200-1800 €/mon. gross
CVbankas.lt calculator data. Edit »
Full-time
Kaunas - UAB „Kavos draugas“

☕WHO ARE WE?

We are young, ambitious and enthusiastic. We are growing rapidly as a startup, but we have a solid international business model that we have been developing for over 15 years. We value each employee and provide them with various opportunities to grow and develop. Simplicity, Friendliness, Professionalism and Passion for coffee are the values that are most important to us. We are true coffee lovers - for us coffee is a moment of enjoyment, a culture of consumption, endless taste experiences and new discoveries!
Join the coffee lovers' club and YOU!

To ensure professional customer service in foreign markets, we are looking for a colleague who will help solve customer problems, increase sales and strengthen us as a team in a competitive market. In other words - we are looking for a friend who wants to improve and grow with us!

📝 YOUR RESPONSIBILITIES:

  • Active communication with customers by phone, e-mail and live chat.
  • Prompt problem solving (technical, delivery issues).
  • Understanding customer needs and preparing the best solution.
  • Excellent knowledge of the assortment.
  • Meeting sales targets.

💭 WE HOPE YOU:

  • You love coffee and customer service.
  • You speak and write English fluently.
  • You are able to communicate in German.
  • You have good negotiation, communication and sales skills.
  • You are meticulous, attentive and a quick learner.
  • You are able to multi-task.
  • You have excellent stress management skills.
  • You are interested in technical matters and the world of coffee.

WHAT WE OFFER:

  • The opportunity to learn in internal and external training, constant support from the team and manager.
  • An environment that encourages creation, expression of ideas, contribution to positive changes and growth of the company.
  • An internal culture that we constantly create and improve, we listen to ideas and implement them - internal events, active entertainment, various initiatives have become our everyday life.
  • The opportunity to improve by setting ambitious goals and overcoming new challenges.
  • Coffee, which will be more than you can drink.
  • Not only flexible working hours, but also an attitude towards the employee. The opportunity to work remotely, as well as from our new office in Kaunas, with a beautiful view of the Santaka River and the Kaunas Old Town.

Do you want to contribute to the development of coffee culture in Europe? Join our team, where we strive for one thing - so that all the best moments of life are flavored with fresh and high-quality coffee.

Send us your resume, and if you are among the selected candidates, we will definitely invite you for a cup of coffee! 💣

🌟WE OFFER:

Work life balance

Remote work possibility

Office

Table football Game consoles Bicycle storage Shower

Transport

Free parking

Other

Discounts for company products/services Frequent training

Salary

1200-1800 €/mon. gross
Salary is indicative and may be recalculated depending on the candidate's competence and experience.

UAB „Kavos draugas“

"Kavos Draugas" is an international coffee and coffee machine retail chain operating in Europe under a local name specially created for each market. We focus on an exceptional shopping experience and high-quality products.

More about the company: www.Kavosdraugas.lt
And here you can see what Kavos Draugas is like:
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information about UAB „Kavos draugas“
2255 €
Avg. salary gross
(4% higher than LT average)
283
Number of employees
50-100 mln. €
Revenue 2024 y.
Distribution of employees by salary (before taxes):
25% earn up to 1595 €
25% earn 1595-2094 €
25% earn 2094-2593 €
25% earn more than 2593 €