Customer Support Specialist (Polish speaking)
2730-2975 €/mėn.
neatskaičius mokesčių
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- UAB „Desktronic“
Job Summary:
At Desktronic, we're not just selling furniture - we're reshaping the way people work and live. As pioneers in offering height-adjustable desks, ergonomic chairs, and accessories, we're looking to define the future of the modern workspace. Are you ready to be part of a team that's transforming an industry? Your role will be crucial. Your ideas will be implemented. Your impact will be significant.
You'll be the person our customers in Poland and other markets talk to when they have a question, before or after they buy. Some want help choosing the right desk for their space. Others need a hand with delivery, assembly or a return. Your job is to make each of those conversations simple and reassuring, so the experience of owning a Desktronic feels as considered as the product itself. What matters most isn't your experience, but your genuine motivation, your curiosity, and your willingness to learn and grow with us as part of a team that works together.
You'll be the person our customers in Poland and other markets talk to when they have a question, before or after they buy. Some want help choosing the right desk for their space. Others need a hand with delivery, assembly or a return. Your job is to make each of those conversations simple and reassuring, so the experience of owning a Desktronic feels as considered as the product itself. What matters most isn't your experience, but your genuine motivation, your curiosity, and your willingness to learn and grow with us as part of a team that works together.
What You'll Do:
- Answer customer questions by email, chat and phone in Polish and English, and in other languages if you speak them.
- Help customers find the right desk or chair for how they work and live.
- Track orders, coordinate with logistics partners and keep customers informed about deliveries.
- Handle returns, replacements and warranty cases from first message to resolution.
- Guide customers through assembly and basic troubleshooting of our products.
- Spot recurring issues and share feedback with the product, logistics and marketing teams.
- Keep order records accurate in Shopify and our support tools.
What We're Looking For:
- Native or fluent Polish (B2/C1) for daily customer communication, plus strong English as our internal working language. Lithuanian is a plus.
- Experience of working within a client facing role (sales/customer support/service). If You don't have one, we'll still consider your candidacy.
- Excellent working skills with Microsoft Office programs.
- Empathy, teamwork, and strong communication skills.
- An analytical mindset able to investigate and get to the root of a problem.
- Great attention to detail and excellent time management skills.
- Experience in using eDesk - advantage.
Perks of Joining Desktronic:
- Flexibility to distribute your time between working in-office or remote.
- Extremely friendly and multicultural team in one spacious office.
- All the standard stuff a modern office offers.
- We set you up for success from day one with a laptop, an ergonomic desk, and chair - everything you need to do your best work not just at the office, but at home too.
- Monthly performance bonus.
- Health insurance after 6 months of employment.
- Employee discount on Desktronic products.
Atlyginimas
2730-2975
€/mėn.
neatskaičius mokesčių
Darbo vieta
UAB „Desktronic“
DESKTRONIC yra namų darbo vietos sprendimų kategorijoje lyderiaujantis prekinis ženklas. Mes kuriame ir tiekiame aukščiausios kokybės reguliuojamo aukščio stalus bei jų priedus didžiausioms Vakarų Europos ir JAV rinkoms. Mūsų tikslas – novatoriškų sprendimų pagalba palengvinti darbuotojų kasdienybę ir pagerinti jų savijautą, keičiant susiformavusius sėdimo darbo įpročius.
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UAB „Desktronic“ informacija
3788 €
Vid. atlyginimas bruto
(75% didesnis už LT vidurkį)
120
Darbuotojų skaičius
50-100 mln. €
Pajamos 2025 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki
2594 €
25% uždirba
2594-3305 €
25% uždirba
3305-4298 €
25% uždirba nuo
4298 €