Customer support specialist
1600-1900 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- UAB „Bepco Pooling“
Job description
Order Management
Stock and Returns Management
Customer and Partner Support
Master Data Management
- Process and manage order acceptance and disposition, including invoicing.
- Process deposits accurately and efficiently.
- Organize dirty-box returns from retailers and create the corresponding credit notes.
- Book empty-container collection documents for completed retailer collections.
- Review collection slips for plausibility and post any necessary corrections.
- Control and process movements.
Stock and Returns Management
- Conduct customer stock checks and process inventory-related requests.
- Monitor and control depot stock levels.
- Review box-stop cases and manage the associated returns process.
- Investigate and resolve discrepancies relating to dirty-box returns.
Customer and Partner Support
- Provide written and telephone support to customers and retailers.
- Handle customer complaints and operational enquiries.
- Support customers with system-related questions and issues.
Master Data Management
- Create new customer accounts.
- Maintain and update customer master data.
What You Bring
- Several years of experience in logistics and customer service
- Ability to work effectively in a fast-paced, matrix environment
- Strong communication skills with the ability to present information clearly to internal and external stakeholders
- Proven ability to build strong business relationships across all levels
- Quick understanding of customer needs with a solution-oriented mindset
- Positive, confident personality with strong persuasive and collaborative skills
Company offers
We offer you a versatile and interesting position in an international company, an excellent opportunity to develop your expertise. We work in a dynamic, multinational business environment that values collaboration, professional growth, and a supportive team culture. You will have access to career development and professional growth opportunities.
Salary
1600-1900
€/mon.
gross
Work place
UAB „Bepco Pooling“
IFCO is the leading global provider of reusable packaging solutions for fresh foods, serving customers in 50+ countries. IFCO operates a pool of over 400 million Reusable Plastic Containers (RPCs) globally, which are used for over 2.0 billion shipments of fresh fruits and vegetables, meat, poultry, seafood, eggs, bread, and other items from suppliers to grocery retailers every year. IFCO RPCs ensure a better fresh food supply chain by protecting freshness and quality and lowering costs, food waste and environmental impact compared to single-use packaging.
IFCO's Global Head Office is located near Munich (Germany). BEPCO is a subsidiary of IFCO, and has operations in Lithuania, Latvia and Estonia (Head Office).
IFCO's Global Head Office is located near Munich (Germany). BEPCO is a subsidiary of IFCO, and has operations in Lithuania, Latvia and Estonia (Head Office).
information about UAB „Bepco Pooling“
2849 €
Avg. salary gross
(32% higher than LT average)
26
Number of employees
2-3 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
1805 €
25% earn
1805-1808 €
25% earn
1808-3614 €
25% earn more than
3614 €