Gaming Technical Assistant (Help Desk)
1440-2250 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- UAB „Nordcurrent Group“
Your Key Responsibilities:
- Provide professional support to players on game-related issues through written communication in English;
- Analyze, categorize, and escalate complex player issues to the relevant game development teams;
- Collaborate with team members to find effective solutions to player concerns;
- Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;
- Stay up-to-date with game updates, features, and technical changes to offer informed assistance.
A Successful Candidate Must Have:
- Fluency in written English – clear, professional communication skills are essential;
- Passion for gaming – an interest in the gaming industry and familiarity with popular games;
- Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms;
- Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently;
- Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.
Extra Great to Have:
- Previous experience in customer or technical support, ideally in the gaming or tech industry;
- Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
- Empathy and patience when dealing with a wide range of player personalities and issues;
- Ability to quickly adapt to new tools, technologies, and systems used for game support;
- Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).
Why Nordcurrent?
- We create world-class games that are loved by millions;
- We learn new things and always keep growing, share our knowledge in Level Up Talks;
- We care about keeping our environment stress-free to support creativity and quality;
- We treat ourselves with free drinks and fresh fruits every day, having weekly Friday breakfasts, monthly Friday evening get-togethers, and many more fun activities jointly;
- We take time to relax by playing Foosball or table tennis, browsing our library, or enjoying some video games on all sorts of consoles and platforms;
- We meet daily, weekly, and monthly to socialize, have fun and enjoy.
Salary
1440-2250
€/mon.
gross
Work place
UAB „Nordcurrent Group“
Nordcurrent is a developer and publisher of casual games for smartphones, tablets, and PC/Mac, established in 2002 in Vilnius, Lithuania. Headquartered in Lithuania, Nordcurrent has development studios in Vilnius, Dnipro, Warsaw, and is a growing team of 360+ colleagues.
During the last 23 years, Nordcurrent has developed more than 50 games for various platforms. The studio’s biggest hit so far is Cooking Fever – a time-management game where players can cook meals and desserts from all over the world. The game has almost 500 million downloads and 15 million monthly active users.
Other recent Nordcurrent games include a time-management game in the sky – Airplane Chefs, game for setting fashion trends – Pocket Styler. Also, our hit game where health is wealth – Happy Clinic! And of course, our newest hit – hectic and fun Cooking Fever Duels! Currently, the company has more than a dozen new titles in development.
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During the last 23 years, Nordcurrent has developed more than 50 games for various platforms. The studio’s biggest hit so far is Cooking Fever – a time-management game where players can cook meals and desserts from all over the world. The game has almost 500 million downloads and 15 million monthly active users.
Other recent Nordcurrent games include a time-management game in the sky – Airplane Chefs, game for setting fashion trends – Pocket Styler. Also, our hit game where health is wealth – Happy Clinic! And of course, our newest hit – hectic and fun Cooking Fever Duels! Currently, the company has more than a dozen new titles in development.
information about UAB „Nordcurrent Group“
4803 €
Avg. salary gross
(2X higher than LT average)
242
Number of employees
50-100 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
3215 €
25% earn
3215-4240 €
25% earn
4240-5835 €
25% earn more than
5835 €