Head of Retail Sales Excellence
Full-time
Vilnius
- AB Artea bankas
The bank that is closer to everyone - yes, that's us!
We believe that your career can start or continue successfully right here.
We are looking for a Head of Retail Sales Excellence to help how we serve private clients and grow our retail businesses. This is a hands-on leadership role combining contribution to sales strategy, sales/frontline process development, customer experience, and operational efficiency.
Every day, you'll be #closer and:
To be #closer, you'll bring:
Being #closer means you'll get:
What else is important?
Want to experience what it means to work at Artea Bank? Fill in the form and send us your information by 30 November 2026, and let's talk.
We can't wait to show you what it's like to be #closer!
We believe that your career can start or continue successfully right here.
We are looking for a Head of Retail Sales Excellence to help how we serve private clients and grow our retail businesses. This is a hands-on leadership role combining contribution to sales strategy, sales/frontline process development, customer experience, and operational efficiency.
Every day, you'll be #closer and:
- Shape the sales strategy – contribute to the development and implementation of the private client sales strategy by assessing target customer segments, identifying product priorities, selecting the right channels and sales approaches, and turning strategic direction into concrete solutions and measurable results.
- Build simpler, more efficient processes – analyze, design and improve customer service and sales processes to make them seamless, efficient and convenient for both customers and employees.
- Develop sales management tools – create practical management models and tools that help frontline leaders manage customer flows, employee capacity and performance, while continuously improving customer experience.
- Connect physical and digital channels – create and develop processes and tools that connect branch and remote channels, identify sales opportunities at the right time, route them to the right team and ensure consistent follow-up throughout the sales journey.
- Create customer-centric service models – develop service models, service levels and customer routing principles tailored to different customer needs, ensuring a consistent customer experience.
- Strengthen employee competence – ensure training and day-to-day sales support tools implementation, training content, improve onboarding, introduce knowledge assessment and support quality control in customer interactions.
- Manage Team – lead teams responsible for sales/frontline process development, competence building and sales support, align them around common goals and turn ideas into tangible improvements.
To be #closer, you'll bring:
- A hands-on approach – you will not only set the direction but also analyze problems, develop solutions, design operating models and tools, and help drive their implementation.
- Strong stakeholder management – you will work across different functions and with decision-makers, balance different interests, communicate your recommendations clearly.
- Prioritisation and change managementt – you will identify the initiatives that create the greatest value, manage dependencies, adapt quickly to changing priorities and ensure consistent execution.
- Customer-centric thinking – you will base decisions on different customer needs and experiences while also looking for simplicity for employees and operational efficiency for the organization.
- Analytical and systems thinking – you will see the bigger picture across the sales and customer service ecosystem, use data to identify root causes and build effective performance monitoring and control mechanisms.
- Expertise in Process Management Methodologies – demonstrated ability to apply LEAN, customer journey, service design, and other process optimization methodologies to improve business processes and customer experience.
Being #closer means you'll get:
- The green light for your ideas. Your suggestions will be heard — we value independence, curiosity, and initiative.
- A manager who helps you grow. You'll get clear direction and support while having plenty of freedom to act, learn, and develop.
- An organization that is changing. Joining Artea means more than just a new name — it means new ideas, perspectives, and opportunities to help shape our culture from within.
- Achievements rooted in Lithuania. We're especially proud to be a Lithuanian bank. We believe our country and our people are unique, and we do everything we can every day to help them realize their potential.
- A personal benefits package. Health insurance, a pension savings program, additional days off, flexible working hours, modern infrastructure — and that's far from the complete list of benefits!
- Competitive compensation. Your salary will depend on your experience and competencies, so we're providing an indicative range of EUR 5,000.00 – 7,700.00 gross per month.
- Performance bonuses. Our employees can earn bonuses based on the performance of the bank, their team, and their own individual performance.
What else is important?
Want to experience what it means to work at Artea Bank? Fill in the form and send us your information by 30 November 2026, and let's talk.
We can't wait to show you what it's like to be #closer!
Work place
AB Artea bankas
We, AB Artea bankas, are a constantly growing team of united and creative professionals. Ambitious goals, daily challenges and a desire to learn ensure the bank's success.
Working at Artea bankas is about partnership, self-realization, ideas and opportunities.
The Artea bankas group has more than 1,000 employees, but we are all one bank, one team. We believe in partnership and we create it – both among colleagues and with clients. Our efforts have been appreciated - we are the bank that best serves clients in Lithuania.
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Working at Artea bankas is about partnership, self-realization, ideas and opportunities.
The Artea bankas group has more than 1,000 employees, but we are all one bank, one team. We believe in partnership and we create it – both among colleagues and with clients. Our efforts have been appreciated - we are the bank that best serves clients in Lithuania.
AB Artea bankas information
4057 €
Avg. salary gross
(88% didesnis už LT vidurkį)
1200
Number of employees
>100 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to
2500 €
25% earn
2500-3421 €
25% earn
3421-4717 €
25% earn more than
4717 €