HR Service Representative I
2135-3051 €/mėn.
neatskaičius mokesčių
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Visa darbo diena
Vilnius
- „Cencora“
What you will be doing
Responsibilities
- Manage and execute all Tier 1 activities in Workday across the EMEA region, ensuring compliance with company policies and procedures.
- Manage the ‘queue’ of cases coming through myHR from across EMEA to ensure the SLA (Service Level Agreement) for response times is met while distributing the cases to appropriate assigment groups.
- Serve as the primary point of contact for responding to Tier 1 queries submitted through myHR from across the EMEA region, ensuring that Service Level Agreements (SLAs) for resolution times are consistently met.
- When necessary, escalate cases to Tier 2, either in Lithuania or in larger European countries (France, Germany, Netherlands, Norway, Spain, UK) or work with the Tier 2 In Country resources for those countries to resolve question.
- Collaborate with Centres of Expertise (COEs) and HRIT for specialized support and escalation of complex HR issues.
- Provide local administration for various company-wide programs, such as service awards, performance management, and compensation processes, ensuring alignment with organizational goals.
- Maintain and ensure compliance of personnel files and documents, adhering to data protection regulations and company policies.
- Collaborate with Payroll and other teams to ensure timely and accurate submission of HR-related information
- Help to conduct and coordinate new-hire orientation in Lithuania as required
What your background should look like
Skills and Knowledge:
Working hours:
9:00–18:00 or 10:00–19:00
- Knowledge of Service-Now and Workday or other HR systems.
- Strong verbal and written communication skills in English. A knowledge of any of the following languages would be an advantage: Lithuanian, French, Dutch, German, Norwegian, Romanian, Spanish, Turkish.
- Adept at handling sensitive and confidential situations.
- Strong interpersonal skills
- Experience in data collection, entry and reporting with great attention to detail
- Ability to resolve employees’ issues quickly and efficiently
- Ability to represent a positive and professional image;
- Computer savvy with strong working knowledge of relevant software, e.g. Microsoft Office;
Working hours:
9:00–18:00 or 10:00–19:00
Įmonė siūlo
Sveikatingumas
Sveikatos draudimasBiuras
Stalo futbolas Stalo tenisas Žaidimų konsolės Nemokami užkandžiai DušasAtlyginimas
2135-3051
€/mėn.
neatskaičius mokesčių
Darbo vieta
„Cencora“
Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. We link pharmaceutical innovators, healthcare providers, and patients—to ensure consistent access to vital therapies, anytime and anywhere. We're continuing to build solutions, products, and technologies that will reshape how we deliver healthcare, bringing life-changing treatments to those in need with great efficiency. Our 46,000+ team members are united in our purpose to create healthier futures. We are proudly positioned at #10 on the Fortune 500 and #24 on the Global Fortune 500. Our growth is a testament to our collective efforts, with annual revenues surpassing $262 billion—a reflection of our unwavering dedication to health, our team, and the greater purpose that binds us.
We’re driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your wellbeing through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
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We’re driven by our purpose, and that purpose begins with our team members. At Cencora, we:
1. Foster an environment that drives a connection to our purpose, guiding principles, and the positive impact we have on society.
2. Focus on your wellbeing through comprehensive health and wellness benefits that encourage a healthy work-life balance.
3. Provide our team members with the tools and resources so that they can actively manage their own career growth.
4. Choose to cultivate an inclusive workplace where everyone feels valued and empowered to be their true selves.
5. Believe that together, we collaborate, innovate, and continuously improve to make meaningful progress on delivering the healthcare of tomorrow.
Join us at the center of health
informacija apie „Cencora“
4023 €
Vid. atlyginimas bruto
(86% didesnis už LT vidurkį)
622
Darbuotojų skaičius
30-50 mln. €
Pajamos 2024 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki
2607 €
25% uždirba
2607-3305 €
25% uždirba
3305-4811 €
25% uždirba nuo
4811 €