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ITSM Analyst

3104-4656 €/mon. gross
CVbankas.lt calculator data. Edit »
Full-time
Vilnius - AB Miesto gijos

Nature of work

  • Analyze IT processes and draw their operating models;
  • Prepare requirements for contractors and coordinate solutions with internal IT architects;
  • Create and develop CMDB (CI model and interfaces between systems);
  • Implement "Change&Problem" management processes;
  • Create process automation solutions (workflow);
  • Prepare documentation and conduct training for group employees.

Employee requirements

  • Higher education (non-university or equivalent) in IT or related field;
  • Experience in ITSM and knowledge of ITIL processes;
  • Practical CMDB experience;
  • Experience with "Change&Problem" management solutions;
  • Analytical thinking and ability to work with data;
  • Experience with ITSM system (Ivanti is an advantage).

The company offers

  • We value people's time for ourselves: we provide the opportunity to work a 4-day workweek;
  • Remote work, flexible working hours;
  • We empower people to act boldly and encourage ownership;
  • We partially compensate for lunch for colleagues;
  • We promote sustainable mobility in Vilnius, we have 3 offices: Spaudos g. 6, V. Gerulaičio g. 10 and Elektrinės g. 2.

Salary

3104-4656 €/mon. gross

AB Miesto gijos

"Gijos" is the new name of Vilnius heating networks. It is an energy company that connects more than 200 thousand customers and the most advanced city energy. A team of almost 600 professionals works every day on ambitious, sustainable and modern projects and does it with courage and care. We are one of the first in Lithuania to develop a green hydrogen plant and waste heat collection solutions. My colleagues have enjoyed such non-standard benefits as a 4-day working week or half-year working days. We are consistently moving towards clean and efficient energy, and at the same time we are creating a city energy ecosystem.
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information about AB Miesto gijos
3350 €
Avg. salary gross
(55% didesnis už LT vidurkį)
583
Number of employees
>100 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to 2407 €
25% earn 2407-2987 €
25% earn 2987-3857 €
25% earn more than 3857 €