Junior Customer Service Specialist, fluent in Lithuanian and English (or Polish)
Full-time
Foreign country: Poland
- TIMOCOM Sp. z o.o.
Nature of work
As a Customer Service Representative, you will provide support to B2B customers from all over Europe who use the TIMOCOM Marketplace.
A large part of your working day consists of telephone communication: receiving and analyzing customer inquiries, identifying needs and finding effective solutions.
Your daily tasks will include:
➡ Handling B2B customer inquiries by phone and email,
➡ Independently handling most inquiries - from the received message, its analysis, to the final decision,
➡ Answering customer questions related to the use of the tool, payments, complaints and contracts,
➡ Introducing the program, coordinating administrative and tax issues and conducting negotiations,
➡ Maintaining customer relationships, documenting contacts and updating information in the Customer Management System (QMS),
➡ Cooperation with other teams, including Sales and Business Security.
What does our work look like?
➡ We work in an environment where many different requests arise. Not all conversations are easy. Therefore, self-control, active listening and businesslike communication are important.
➡ We work based on goals and quantitative and qualitative indicators (KPIs). Smooth service is important, as is the accuracy of the information transmitted and the correctness of the data.
A large part of your working day consists of telephone communication: receiving and analyzing customer inquiries, identifying needs and finding effective solutions.
Your daily tasks will include:
➡ Handling B2B customer inquiries by phone and email,
➡ Independently handling most inquiries - from the received message, its analysis, to the final decision,
➡ Answering customer questions related to the use of the tool, payments, complaints and contracts,
➡ Introducing the program, coordinating administrative and tax issues and conducting negotiations,
➡ Maintaining customer relationships, documenting contacts and updating information in the Customer Management System (QMS),
➡ Cooperation with other teams, including Sales and Business Security.
What does our work look like?
➡ We work in an environment where many different requests arise. Not all conversations are easy. Therefore, self-control, active listening and businesslike communication are important.
➡ We work based on goals and quantitative and qualitative indicators (KPIs). Smooth service is important, as is the accuracy of the information transmitted and the correctness of the data.
Employee requirements
Apply if:
➡ You speak Lithuanian at least at level C1,
➡ You speak English (or Polish) at least at level B2,
➡ You have at least 1 year of experience in customer service by phone (e.g. customer support, telephone help center for external customers, call center),
➡ You have at least half a year of work experience with Customer Management System (QMS) and quantitative and qualitative indicators,
➡ You are excellent at using a computer and the MS Office package,
➡ You are able to analyze problems, independently find solutions and clearly convey them to customers,
➡ You remain professional even during complex conversations and know how to organize your work,
➡ You care about details, data quality and make accurate notes,
➡ You take responsibility for actions, show initiative and cooperate with other team members.
We also value:
➡ Proactivity and engagement: when you complete one task, you signal that you are ready to take on another.
We will consider the following as an advantage:
➡ Knowledge of Latvian, Ukrainian or Russian.
--
➡ Important: stationary work in an office in the center of Wrocław (Poland). There is no possibility of working 100% remotely.
➡ You speak Lithuanian at least at level C1,
➡ You speak English (or Polish) at least at level B2,
➡ You have at least 1 year of experience in customer service by phone (e.g. customer support, telephone help center for external customers, call center),
➡ You have at least half a year of work experience with Customer Management System (QMS) and quantitative and qualitative indicators,
➡ You are excellent at using a computer and the MS Office package,
➡ You are able to analyze problems, independently find solutions and clearly convey them to customers,
➡ You remain professional even during complex conversations and know how to organize your work,
➡ You care about details, data quality and make accurate notes,
➡ You take responsibility for actions, show initiative and cooperate with other team members.
We also value:
➡ Proactivity and engagement: when you complete one task, you signal that you are ready to take on another.
We will consider the following as an advantage:
➡ Knowledge of Latvian, Ukrainian or Russian.
--
➡ Important: stationary work in an office in the center of Wrocław (Poland). There is no possibility of working 100% remotely.
The company offers
📩 If you want to pursue a career at TIMOCOM➡send your #CV now📩
Language of CV: up to you.
CV in Polish or English is preferred, but not required.
We are waiting for you 😊
--
You can apply directly via our registration form.
➡
Language of CV: up to you.
CV in Polish or English is preferred, but not required.
We are waiting for you 😊
--
You can apply directly via our registration form.
➡
Work life balance
Employment contract (ultimately permanent)Health
Enel-med family and/or partner healthcare package (maximum possible and fully paid by the employer)Office
Table football Shower Work in a modern office in the center of Wrocław, in the Centrum Południe buildingTransport
Free parkingOther
flexible working hours (7:30 a.m. to 9:30 p.m.)
TIMOCOM Sp. z o.o.
TIMOCOM is all about a common vision of the future of logistics. As a FreightTech company, we believe in a world without logistics problems. That's why our mission is to make logistics smart, safe and simple. We understand this as expanding, strengthening, developing and improving logistics. For our customers, this means that they can solve their logistics challenges intelligently, safely and simply with TIMOCOM.