Junior Technical Customer Support Specialist (Evening Shift)
1500-1900 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- Source
Decodo is a web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down.
The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.
Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!
The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.
Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!
Your day-to-day:
- Give joy to our customers by solving their queries via live chat and email;
- Ensure excellent customer experience;
- Answer customers’ queries & provide reliable information;
- Interpret and finetune the customer success process & performance;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates.
Your skills & experience:
- No previous experience required - we’re looking for someone eager to learn and grow;
- Excellent communication skills in English and Lithuanian;
- Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model;
- Energy to move mountains together with your team;
- Empathy and understanding - basically showing clients how important they are!
- A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
- Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
Salary:
- Gross salary: 1500 - 1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: source.ai/career/blog/benefits
The rest is on us:
- Growth: Turn your experience into a personal career journey through internal and external training, a books library, training platforms, online courses and mentorship;
- Travel: Get a taste of the world by attending conferences and business trips from Silicon Valley to the Middle East;
- Comfort: Hybrid work, offices based in the heart of Vilnius & Kaunas, and the ability to travel the world while working;
- Well-being: Private health insurance, on-site gyms, personal coaches, and other mental and physical well-being benefits help you stay fresh and steady;
- Celebrations: Extra vacation days & gifts for special occasions and the years spent with us;
- Team building: Regular internal events, quarterly team buildings, workshops, team retreats & workation trips;
- Office perks: Fully stocked kitchens, PS5, Foosball, ping-pong, Friday bun tradition, Mixtape Fridays & more;
- Tech: Bringing you the latest in technology, software, and gadgets to make your workday as smooth as possible;
- Bonus: Referral bonuses, discount offers and more. Much more;
Salary
1500-1900
€/mon.
gross
Source
An ecosystem of independent technology companies behind responsible access to web data. Source works behind the scenes, providing shared standards and dedicated support that help each company grow.
The culture follows the same idea: colleagues work across the ecosystem, share what they know, and hold a high bar, so a good idea in one place can create an advantage everywhere.
See all ads of this company (10)
The culture follows the same idea: colleagues work across the ecosystem, share what they know, and hold a high bar, so a good idea in one place can create an advantage everywhere.