Customer Service Team Lead
2480-3720 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- Registrų Centras, VĮ
We are looking for a colleague who:
ensure effective and high-quality planning and management of the customer service group's activities;
organize and manage the work of subordinate employees, ensure the distribution and control of tasks;
monitor and analyze the results of customer service activities and initiate improvements;
ensure proper processing of customer requests, statements and complaints;
manage customer service processes and ensure their efficiency;
initiate and implement solutions to increase operational efficiency;
ensure compliance with service quality standards.
organize and manage the work of subordinate employees, ensure the distribution and control of tasks;
monitor and analyze the results of customer service activities and initiate improvements;
ensure proper processing of customer requests, statements and complaints;
manage customer service processes and ensure their efficiency;
initiate and implement solutions to increase operational efficiency;
ensure compliance with service quality standards.
In this position, it is important for us:
higher education or equivalent;
at least 1 year of management experience;
at least 1 year of work experience in customer service;
English language proficiency at B1 level;
ability to independently plan, organize one's activities, independently make decisions related to direct work functions, independently solve problems that arise;
ability to accumulate, analyze, systematize, summarize information and draw conclusions;
category B driver's license;
excellent ability to fluently and correctly express thoughts in Lithuanian in writing and orally;
compliance with the requirements set out in the Law on the Protection of Objects Important for Ensuring National Security of the Republic of Lithuania;
organization, responsibility, initiative, results-oriented, professionalism, cooperation, impeccable personal and professional reputation.
at least 1 year of management experience;
at least 1 year of work experience in customer service;
English language proficiency at B1 level;
ability to independently plan, organize one's activities, independently make decisions related to direct work functions, independently solve problems that arise;
ability to accumulate, analyze, systematize, summarize information and draw conclusions;
category B driver's license;
excellent ability to fluently and correctly express thoughts in Lithuanian in writing and orally;
compliance with the requirements set out in the Law on the Protection of Objects Important for Ensuring National Security of the Republic of Lithuania;
organization, responsibility, initiative, results-oriented, professionalism, cooperation, impeccable personal and professional reputation.
We are happy to offer:
challenges, development and professional growth in a company of strategic importance to Lithuania;
internal career opportunities;
mentor support in the first months of work;
training basket and internal training base;
variable part of the annual remuneration, depending on your and the company's performance results;
financial support in the event of a disaster;
partner discounts in the MELP app;
additional health insurance;
3 additional paid wellness days;
22 vacation days.
internal career opportunities;
mentor support in the first months of work;
training basket and internal training base;
variable part of the annual remuneration, depending on your and the company's performance results;
financial support in the event of a disaster;
partner discounts in the MELP app;
additional health insurance;
3 additional paid wellness days;
22 vacation days.
Salary
2480-3720
€/mon.
gross
The exact salary will depend on your competence and professional experience.
In accordance with Article 5(3) of the Law on the Reconciliation of Public and Private Interests of the Republic of Lithuania, we ask you to submit a declaration of private interests through PINREG with the applicant's documents. For questions regarding the submission of a declaration of private interests, you can contact Dainiai Babiliai, Senior Analyst, Research and Internal Control Division, Prevention Department, tel. +370 650 44341, e-mail.
We guarantee confidentiality and inform you that by applying, you provide your personal data to the state enterprise Centre of Registers. You can find out how we process personal data in the company's Privacy Notice.
The most important thing for us is professionalism, necessary knowledge, skills and motivation to work. We apply the principles of zero discrimination in the company. We invite you to familiarize yourself with the company's sustainable activities, code of ethics and equal opportunities policy in more detail.
For inquiries, contact: Vilma, tel. +370 694 10038
The exact salary will depend on your competence and professional experience.
In accordance with Article 5(3) of the Law on the Reconciliation of Public and Private Interests of the Republic of Lithuania, we ask you to submit a declaration of private interests through PINREG with the applicant's documents. For questions regarding the submission of a declaration of private interests, you can contact Dainiai Babiliai, Senior Analyst, Research and Internal Control Division, Prevention Department, tel. +370 650 44341, e-mail.
We guarantee confidentiality and inform you that by applying, you provide your personal data to the state enterprise Centre of Registers. You can find out how we process personal data in the company's Privacy Notice.
The most important thing for us is professionalism, necessary knowledge, skills and motivation to work. We apply the principles of zero discrimination in the company. We invite you to familiarize yourself with the company's sustainable activities, code of ethics and equal opportunities policy in more detail.
For inquiries, contact: Vilma, tel. +370 694 10038
Work place
Registrų Centras, VĮ
The State Enterprise Center of Registers is a partner of the advanced state and society, the processor of basic national data, creating a modern, positive and mutually cooperative relationship with society, business and the state. We are a strategic and special organization - the largest state information systems, the main Lithuanian registers are born and operate here, tens of thousands of customers visit them every day, and even 1,500 of our employees meet them.
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