🐸Customer Service and Quality Administrator

Varle.lt is looking for a Customer Service and Quality Administrator.

This position is for someone who is not afraid of responsibility and will be able to independently manage the entire process of processing returned goods - from receiving the goods and assessing their condition to the final decision on what to do with them: return them to the store, send them for service or write them off.

We also hope that you will be someone who is able to calmly resolve complex customer situations, notice recurring problems and look for ways to avoid them in the future.

🐸 Accept returned goods, identify them and assess their technical and commercial condition;
🐸 Independently make decisions regarding the further path of the goods – return to trade, transfer to service or write-off;
🐸 Record quality discrepancies, analyze recurring errors and propose preventive measures;
🐸 Resolve complex customer situations and manage conflicts;
🐸 Follow the provisions of the Civil Code of the Republic of Lithuania related to consumer rights and service quality, being able to assess the situation from both the seller's and consumer's perspectives;
🐸 Cooperate with the purchasing and logistics departments, ensuring smooth exchange of information;
🐸 Place orders with customers;
🐸 Serve customers live, by phone and email;
🐸 Perform other tasks assigned by the manager.

🐸 Experience in the areas of returns or quality control;
🐸 Ability to independently make commercial decisions, not just follow instructions;
🐸 Procedural thinking, sense of order and result orientation;
🐸 Logical thinking and ability to assess systemic causes of errors;
🐸 Ability to take responsibility for decisions made;
🐸 Ability to calmly and constructively resolve conflict situations;
🐸 Good communication skills;
🐸 Ability to work both independently and in cooperation with other departments;
🐸 Knowledge of consumer rights would be a great advantage.

We want to make the selection process as clear and smooth as possible, so we share what you can expect:

🐸 CV review. We will carefully review your experience and expectations to better understand your strengths.
🐸 Short interview. We will contact you by phone to discuss the essential details and arrange a convenient meeting time.
🐸 Meeting. We will invite you to a live or remote interview, where we can get to know you in more detail, introduce the team, and answer any questions you may have.

🐸Work with one of the leading Eshop teams;
🐸Buy over 2,000,000 products at cost price;
🐸Flexible approach to life situations;
🐸Traditional Varlė events, teambuildings;
🐸Paid birthday day off and gift;
🐸Congratulations on your work anniversary;
🐸Gift when starting a family or having an addition :)

1250-1848 €/mon. gross

Savanorių pr. 290, Kaunas, Kauno m. sav. Calculate your travel time to work