Customer service consultant
1480 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- „Grafton Lithuania“, UAB
This position is perfect for you if:
- You have experience in customer service (an advantage if you have worked with customers by phone or e-mail);
- You have excellent command of Lithuanian (written and oral);
- You are able to work effectively in uncertain situations;
- You are able to solve problems, have excellent listening, communication and interpersonal skills;
- You have good computer literacy skills (knowledge of MS Office 365 would be an advantage);
- You are flexible to work according to a rotating schedule - weekdays 8:00–17:00 or 10:00–19:00, 11:00–20:00, Saturdays 8:00–17:00, Sundays 8:00–15:00;
An advantage, but not a necessity:
- Knowledge of English, used for internal team communication (not for communication with clients);
- Experience in digital financial services or lending.
What you will do in the position:
- You will start with introductory training to get you up and running quickly;
- You will provide professional customer service (by phone and email), while adhering to privacy and credit policy requirements;
- You will verify customer identities, update their data in systems, record contacts and promptly resolve inquiries;
- You will identify and manage potential fraud cases, and clearly present products.
What we offer:
- Opportunity to gain valuable experience working with clients in the financial sector;
- In addition to the salary (~300–400 € gross per month, depending on the results achieved);
- Health insurance;
- Training basket for professional development and internal training;
- Hybrid work model;
- Free lunch on Tuesdays and snacks in the office;
- Taxi home during evening shifts, during the dark season;
- Company events, trips and a supportive team.
You agree that Grafton Lithuania, UAB will process your personal data for the purposes of possible employment in the company or providing services to Grafton Lithuania clients. You have the right to withdraw your consent at any time, to process, change and request the deletion of your previously provided data (more: lt.grafton.com/en/privacy-policy-lt).
The company offers
Work life balance
Remote work possibilityHealth
Health insuranceOffice
Free snacksTransport
Free parkingSalary
1480
€/mon.
gross
Salary supplements (~300–400 € gross per month, depending on the results achieved)
Salary supplements (~300–400 € gross per month, depending on the results achieved)
Work place
„Grafton Lithuania“, UAB
Our client “IPF digital” provides consumer financial services and is currently expanding its internal customer service team in Vilnius. As a Customer Service Consultant, you will be the main contact person for customers in Lithuania - answering their questions by phone and email and reviewing loan applications.
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