Customer Service Coordinator(s)

You will be responsible for:
1. Improving and standardizing the customer service system of sports clubs - (our employees, third-party employees - call center, automated systems such as answering machines, etc.) - achieving agreed indicators.
2. Searching for and implementing improvement opportunities.

Briefly about the situation:
We are a network of sports clubs open to customers 24 hours a day, 365 days a year. Customers constantly have questions (from membership prices, where to leave the car to debt-related questions, etc.).

We serve customers using the Freshdesk customer service system, and our team consists of administration staff, call center staff and automated - self-service solutions to help customers find information quickly and easily. This is where we focus, aiming to ensure that customers have as few questions as possible or can solve them easily and quickly themselves.
Therefore, we are looking for a leader who can take responsibility for improving and automating customer service.

Experience in customer service.
Experience in coordinating a team.
Experience with Freshdesk or another similar customer service system.
Proactivity (seeing an opportunity in every problem and not accepting the current situation) and orientation towards solutions and finding ways to prevent this problem from recurring.
Interest in artificial intelligence solutions and tools.
Ideally, the basics of LEAN or other process improvement systems.
Desire to improve and grow with the organization.

We love the activities of sports clubs and consider customers as our guests, whom we also love :) Therefore, we are looking for a team member who loves customers and their work.

1200-1500 €/mon. net

Vytauto pr. 27, Kaunas Calculate your travel time to work