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DARBO RINKOS LYDERIS 2025
I vieta transporto kategorijoje

Customer Service Manager

4‌0‌2‌5‌-6‌0‌3‌5‌ €/mon. gross
CVbankas.lt calculator data. Edit »
Full-time
Vilnius - LTG
We invite you to join the AB "LTG Cargo" team - motivated and determined to act.

It is important for us to achieve high results and to do so, guided by values. We accept and value everyone, because the diversity of ideas allows us to implement even the greatest business ambitions. We constantly grow, asking for feedback, not waiting for it to be given, because we know that we are learning throughout our lives. We strive to be open, because we want to base cooperation on trust.

Main responsibilities:

  • Develop, implement and develop LTG CARGO's customer service strategy and processes, involving different organizational functions
  • Lead the customer service team, plan its activities, develop employee competencies and focus the team for a common result
  • Use the matrix principle to focus teams from different organizational units on common customer service and experience goals, create agreements and achieve results without necessarily having direct reporting
  • Actively cooperate with commercial, operations, IT and other teams so that issues important to the customer are resolved throughout the customer journey, and not only within the customer service team
  • Ensure high quality customer service and consistent customer orientation at all stages of the customer service process
  • Analyze customer requests, needs and experience, identify problem areas and initiate specific actions to improve them
  • Look for opportunities to simplify, automate and digitize customer service, reducing unnecessary customer and employee efforts
  • Analyze the market and customer service trends and look for opportunities to apply best practices in our activities
  • You will establish and maintain relationships with clients, represent the company and get involved in solving important and complex client issues

What do we expect?

  • Higher university education
  • At least 5 years of experience in customer service
  • At least 3 years of managerial experience in a company or structural unit
  • Strong leadership, team building and people development skills
  • Ability to operate in a matrix organization, mobilize people from different functions for a common result and exert influence without direct reporting
  • Ability not only to manage daily activities, but also to shape direction, initiate and implement changes
  • Customer orientation and the ability to involve the entire organization in solving systemic client problems
  • Analytical thinking and the ability to base decisions on data
  • Strong communication and negotiation skills
  • Ability to operate in a dynamic environment, make decisions in complex and critical situations and mobilize the team for results
  • Smooth Lithuanian and good English language skills
  • Good Microsoft Office skills

Here you are attracted because:

  • We open the door to contribute to the activities of a company that is strategically important for Lithuania
  • We offer flexible working hours and the opportunity to work in a hybrid way
  • You can use free train travel
  • Internal career and professional development opportunities await you
  • We provide additional health insurance
  • We ensure accident insurance
  • We encourage you to use additional paid days off
  • We encourage you to save with partner discounts in the MELP app
  • We foster a strong culture based on trust, cooperation and meaningful values

Monthly salary: €4,025.00 - €6,035.00 (excluding taxes). The specific salary is offered taking into account work experience and competencies.

The selection process may end sooner, regardless of the deadline for the announcement, so we recommend applying as early as possible.

Job location: Vilnius
DARBO RINKOS LYDERIS 2025
I vieta transporto kategorijoje

LTG
LTG Group is a group of companies engaged in freight, passenger transportation and infrastructure management, the main goal of which is to enable people and goods to move more sustainably, efficiently and advancedly. The group's companies, guided by values and a long-term strategy, strive to operate effectively, smoothly and unitedly. The group of companies consists of: "Lithuanian Railways", "LTG Competence Center", "LTG Infra", "LTG Cargo", "LTG Link" and "GTC". More about the LTG group of companies: ltg.lt/apie-mus/ltg-grupe/

LTG Group is a group of companies that fosters equal opportunities, is open to all candidates and does not discriminate against their gender, race, religion, orientation, age, disability or other characteristics not directly related to the performance of work. The basis of our activities is the values of the organization: responsibility, customer, cooperation, improvement. We are guided by the values in our daily activities, cooperating with each other and with external customers and partners. Get to know the culture of the LTG group: ltg.lt/karjera/kultura-kuri-motyvuoja/

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