Customer Service Manager
2046 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Šiauliai, Radviliškis, Kuršėnai
- UAB „Retiva“
About the job position:
Join our team and build long-term relationships with business clients!
We are currently looking for a Customer Service Manager for the Lithuanian market, who will take care of our existing B2B clients, ensure smooth cooperation and high-quality and prompt communication.
In this position, you will be the main contact person for the client - you will help solve daily issues, coordinate information between the client and different company departments, monitor the fulfillment of contractual obligations and look for opportunities to strengthen and expand cooperation.
This is a position for someone who enjoys active communication with business clients, is able to independently organize their work, solve problems and see not only a specific request, but also the overall situation and needs of the client.
We are currently looking for a Customer Service Manager for the Lithuanian market, who will take care of our existing B2B clients, ensure smooth cooperation and high-quality and prompt communication.
In this position, you will be the main contact person for the client - you will help solve daily issues, coordinate information between the client and different company departments, monitor the fulfillment of contractual obligations and look for opportunities to strengthen and expand cooperation.
This is a position for someone who enjoys active communication with business clients, is able to independently organize their work, solve problems and see not only a specific request, but also the overall situation and needs of the client.
Main responsibilities:
🔸 Maintain and develop long-term relationships with B2B customers in the Lithuanian market;
🔸 Promptly resolve customer inquiries and ensure smooth communication with internal company departments;
🔸 Consult customers on service, pricing and contractual obligations;
🔸 Periodically prepare cooperation reviews, participate in remote and live meetings with customers;
🔸 Ensure that customer orders, documents and information are administered accurately and on time;
🔸 Monitor the fulfillment of contractual obligations, invoicing and settlements;
🔸 Seek opportunities for customer retention, satisfaction and cooperation development;
🔸 Provide suggestions for improving customer service processes and actively contribute to their implementation.
🔸 Promptly resolve customer inquiries and ensure smooth communication with internal company departments;
🔸 Consult customers on service, pricing and contractual obligations;
🔸 Periodically prepare cooperation reviews, participate in remote and live meetings with customers;
🔸 Ensure that customer orders, documents and information are administered accurately and on time;
🔸 Monitor the fulfillment of contractual obligations, invoicing and settlements;
🔸 Seek opportunities for customer retention, satisfaction and cooperation development;
🔸 Provide suggestions for improving customer service processes and actively contribute to their implementation.
Requirements:
🔸 B2B Customer Service Experience;
🔸 At least higher education;
🔸 Excellent knowledge of Lithuanian and the ability to communicate clearly in writing and orally;
🔸 Knowledge of Russian will be considered an advantage;
🔸 Category B driver's license and readiness to go to meetings with customers;
🔸 Excellent business communication and negotiation skills;
🔸 Ability to understand processes, communicate with arguments and convince the client;
🔸 Ability to independently plan your work, set priorities and solve problems;
🔸 Ability to systematize, analyze and summarize information;
🔸 Ability to work effectively both independently and in a team;
🔸 Good computer skills;
🔸 Project management experience would be an advantage;
🔸 At least higher education;
🔸 Excellent knowledge of Lithuanian and the ability to communicate clearly in writing and orally;
🔸 Knowledge of Russian will be considered an advantage;
🔸 Category B driver's license and readiness to go to meetings with customers;
🔸 Excellent business communication and negotiation skills;
🔸 Ability to understand processes, communicate with arguments and convince the client;
🔸 Ability to independently plan your work, set priorities and solve problems;
🔸 Ability to systematize, analyze and summarize information;
🔸 Ability to work effectively both independently and in a team;
🔸 Good computer skills;
🔸 Project management experience would be an advantage;
We offer you:
🔸 Career opportunities;
🔸 Regular training and annual training basket;
🔸 Motivational system;
🔸 Company holidays and initiatives;
🔸 Phone for personal use;
🔸 Free parking space;
🔸 Company SPA (massage bath, sauna);
🔸 Additional benefits basket, proportionally increasing with each year of employment (the ability to choose where to spend it);
🔸 A set percentage annual salary increase;
🔸 Monthly competency bonus of up to 20% of the salary;
🔸 Working hours from 8:00 to 17:00, on Fridays until 16:30.
🔸 Regular training and annual training basket;
🔸 Motivational system;
🔸 Company holidays and initiatives;
🔸 Phone for personal use;
🔸 Free parking space;
🔸 Company SPA (massage bath, sauna);
🔸 Additional benefits basket, proportionally increasing with each year of employment (the ability to choose where to spend it);
🔸 A set percentage annual salary increase;
🔸 Monthly competency bonus of up to 20% of the salary;
🔸 Working hours from 8:00 to 17:00, on Fridays until 16:30.
Salary
2046
€/mon.
gross
In addition, a motivational system depending on work results is applied
In addition, a motivational system depending on work results is applied
Work place
UAB „Retiva“
We are a recruitment partner and staff leasing company specializing in temporary employment in Lithuania and abroad. We are constantly improving - we analyze the market and competitors, which allows us to efficiently provide staff rental services, making high-quality and quick decisions. Our job is to understand the needs of employers and job seekers to match the best competencies.
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