Customer Service Representative | Technical Incident Management
From 3141 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- CITY SERVICE įmonių grupė
We are looking for a Customer Service Representative with technical understanding of buildings, their maintenance, repair or engineering systems and the ability to manage the situation from the resident's request to the final decision.
This is not a classic customer service position. Here it is important not only to hear the problem, but also to understand its essence, find the right solution, coordinate its implementation and take care of the result until the end.
This is not a classic customer service position. Here it is important not only to hear the problem, but also to understand its essence, find the right solution, coordinate its implementation and take care of the result until the end.
What will you do:
- You will communicate with apartment building residents and resolve their issues;
- You will resolve situations related to the condition of the building, engineering systems, failures, defects and the need for repairs and propose solutions that improve the condition of the building and the quality of life of residents;
- You will coordinate solutions with technical specialists, contractors and internal teams;
- You will ensure that the agreed work and solutions are fully implemented;
- If necessary, you will go to the facilities and assess the situation on site, organize residents' meetings, present solutions and reconcile different opinions;
- You will build a long-term relationship with the communities assigned to you.
What to expect:
Technical understanding is essential for this position.
Your experience may include:
We also expect that:
An engineering or technical education is an advantage, but practical technical understanding is most important to us.
Your experience may include:
- administration and maintenance of buildings, facilities or infrastructure;
- coordination of construction, repair, contractor or warranty work;
- working with building engineering systems or structures;
- technical or insurance claims administration.
We also expect that:
- have at least 1 year of experience in customer service, management, facility management or coordination;
- are able to understand a technical problem, ask the right questions and evaluate possible solutions;
- are able to coordinate clients, contractors, technical specialists and internal teams;
- are able to make decisions and take responsibility for their implementation;
- can manage several situations at the same time and set priorities;
- remain constructive and result-oriented in complex situations;
- are independent, proactive and open to new tools and ways of working, including AI.
An engineering or technical education is an advantage, but practical technical understanding is most important to us.
Important to know:
The work is dynamic – several processes are taking place simultaneously, and some issues will require time, technical clarification, or the involvement of several different parties to resolve.
Therefore, this position is best suited to someone who is able to maintain priorities, consistently move towards results, and not leave problems "hanging".
Therefore, this position is best suited to someone who is able to maintain priorities, consistently move towards results, and not leave problems "hanging".
What we offer:
- Work at “Mano Būstas” – one of the largest apartment building administration companies in Lithuania;
- Clear area of responsibility and real influence on decisions;
- The opportunity to apply your technical experience to solve various real building situations;
- Support from managers, technical specialists and the team in more complex cases;
- Work in the office together with the team – for faster decision-making and daily assistance;
- Fuel compensation / “Bolt” when visiting clients;
- Accident insurance.
This is a job for someone who is interested not only in responding to a problem, but also in seeing the real result of its solution – better condition of the building and less worries for residents.
If you have experience in technical work with buildings, repairs, construction, facility maintenance or damage and are also able to work with people – we invite you to apply.
Salary
From 3141
€/mon.
gross
The base salary is from 3,141 EUR (before taxes) + monthly bonuses, the amount of which is unlimited, depending on the competencies, achieved results and motivation.
The base salary is from 3,141 EUR (before taxes) + monthly bonuses, the amount of which is unlimited, depending on the competencies, achieved results and motivation.
Work place
CITY SERVICE įmonių grupė
“Mano BŪSTAS” is a leading building maintenance and administration company in Lithuania.
The company operates in 11 cities in the country and pays great attention to ensuring the quality of life of apartment residents and manages more than 8.5 million sq. meters of area.
The company, which belongs to the “City Service” group, has assembled a team of more than 600 specialists who know their field and are united not only by a high level of professionalism, but also by values – determination to solve problems, courage to change, ambition to lead.
See all ads of this company (31)
The company operates in 11 cities in the country and pays great attention to ensuring the quality of life of apartment residents and manages more than 8.5 million sq. meters of area.
The company, which belongs to the “City Service” group, has assembled a team of more than 600 specialists who know their field and are united not only by a high level of professionalism, but also by values – determination to solve problems, courage to change, ambition to lead.