CUSTOMER RETENTION MANAGER with the possibility of working remotely

Cgates - the fastest home internet and next-generation television provider in Lithuania.

"Customer-centric - always improving" is our work philosophy, which has been nurtured for more than 30 years and unites over 200 like-minded people who feel a responsibility to take care of customers and bring innovations to each of their homes.

We are currently looking for a Customer Retention Manager to join the CGATES existing customer sales and retention team. If it is important for you to see the result of your work and work in an environment where competence and responsibility are valued, we invite you to discuss the possibility of joining our team!

• high-quality customer service by phone;
• presentation of CGATES services and company representation, knowledge of the competitive environment;
• management of complex situations with customers and presentation of the best solution;
• providing insights and observations when analyzing contract terminations.

We believe that growing together is best, so from the very first day you will have the support, help and knowledge of the entire team that will help you start successfully and feel confident!

Caring for your well-being

• Additional health and accident insurance.

Comfortable working conditions

• Convenient working schedule Mon–Fri, 08:30 – 17:00.
• Flexible remote work option after successfully completing the trial period!
• Exclusive conditions for CGATES and partner services.
• Pet-friendly office.

Bonuses and additional benefits

• Attractive monthly bonuses up to 950 EUR (gross).
• Bonuses for recommended friends from 300 EUR in hand and more.

Opportunities for growth

• Competency development training and personal consultations.

A team with which it is good to achieve more

• Team events, gifts on various occasions, seasonal holidays, annual awards and fun opportunities to get together not only at work!

• Cgates You are constantly improving
  

Here you will grow by testing your strength in different departments, improving your qualifications during training, and rising in positions. Here, goals are set that allow you to improve, and if you make a mistake, you are encouraged to learn and move on.

• Cgates You will feel mutual concern
  

Here, we foster an approach to colleagues based on multifaceted concern and try to create favorable conditions for both efficient work performance and good psychological well-being.

• At Cgates you will have opportunities to earn and be rewarded for your results
  

Here, a place where you can earn without limiting yourself. We encourage our teams with bonuses and thank the most deserving.

• Cgates You will be greeted by a united team
  

Friendship, teamwork and close relationships are the guarantor of our good psychological climate. During work we are colleagues, after work we are friends.

• Cgates flexibility is in our DNA
  

Hybrid work or combining personal needs with work is natural for us. Here we help each other and strive to create conditions for comfortably integrating work into personal life.

• There is no hierarchy in Cgates
  

Informal communication, friendly managers and an equal approach to everyone are part of our culture. Here we work together and foster a warm environment.

1400-2000 €/mon. gross
The base salary in the employment contract is 1400 EUR/month (gross) and monthly bonuses for personal results (up to 950 EUR) are applied.