CUSTOMER PARTNER

We are a digitalization partner for contracting authorities, creating a smart public procurement management platform. Our solution is already used by more than 1,600 organizations and over 20,000 specialists throughout Lithuania, who manage public procurement and contract processes more efficiently every day.

We are currently looking for a responsible and customer-oriented customer partner who will not only help ensure the highest quality of service and a smooth customer experience when using the EcoCost platform, but also help customers discover the platform's capabilities that best meet their needs.

Main functions:

• Promptly and professionally serve assigned customers through the help system.
• Resolve customer inquiries and problems related to the use of the platform, and provide customers with clear answers in writing.
• Consult customers on public procurement process issues and help them use the platform's functions effectively.
• Train customers to work with the system and contribute to the preparation of user instructions.
• Communicate with customers to identify their needs and offer appropriate additional modules or services.

• You have experience in customer service.
• You are proactive, responsible and result-oriented.
• You are able to quickly absorb new information and are ready to learn.
• You have a desire to get acquainted with public procurement processes.

We will consider it a great advantage if:

• You work in a contracting organization or are familiar with public procurement.
• You are familiar with the principles of "upsell" and are able to expand cooperation with existing customers.
• You have experience using EcoCost or other public procurement management systems.

1100-1500 €/mon. net

Vokiečių g. 28-35, LT-01130 Vilnius Calculate your travel time to work