Head of Customer Experience Management Department

We are looking for a Customer Experience Management Manager who can combine customer experience, data analytics, and process management into one working system. This is a position for someone who wants to not only lead a team, but also shape services that hundreds of thousands of Vilnius residents use every day.

• The opportunity to make a real impact on the customer experience of hundreds of thousands of Vilnius residents;
• Hybrid work model;
• Flexible work schedule (start from 7:00 - 9:00 and end of work respectively 16:00 - 18:00);
• Additional health insurance (after 6 months);
• Individual training budget;
• 3 wellness days per year;
• Birthday day off;
• The opportunity to work remotely from an EU country for up to 30 calendar days per year;
• Reimbursement of travel expenses to work by public transport.

Join the VASA team and create a customer experience that the whole of Vilnius feels every day. 🚀

To apply for this position, please submit your documents through the Public Management Agency portal (advertisement No. 115524).
The deadline for submitting documents is until 2026. September 18, inclusive.

You can find out how we collect, use and store information about our employee candidates in the information notice for candidates, which can be found here -> vasa.lt/darbo-pasiulymai

VASA ensures equal opportunities for all employees, regardless of their age, gender, race, religion, disability or sexual orientation.

4500-6100 €/mon. gross

Laisvės pr. 10, Vilnius, Vilniaus m. sav. Calculate your travel time to work