Travel attendant (Vilnius)
Vilnius
20 days ago
Job ad is not active
You cant candidate to this job ad anymore, but check out other:
DARBO RINKOS LYDERIS 2025
I vieta transporto kategorijoje
Customer Experience Guide
3200-4800 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- LTG
We invite you to join the AB "LTG Cargo" team - motivated and determined to act.
It is important for us to achieve high results and do so, guided by values. We accept and value everyone, because the diversity of ideas allows us to implement even the greatest business ambitions. We constantly grow, asking for feedback, without waiting for it to be given, because we know that we learn throughout our lives. We strive to be open, because we want to base cooperation on trust.
Main responsibilities:
What do we expect?
Here you are attracted because:
Monthly salary: €3,200.00 - €4,800.00 (excluding taxes). The specific salary is offered based on work experience and competencies.
The selection process may end sooner, regardless of the validity period of the advertisement, so we recommend applying as early as possible.
It is important for us to achieve high results and do so, guided by values. We accept and value everyone, because the diversity of ideas allows us to implement even the greatest business ambitions. We constantly grow, asking for feedback, without waiting for it to be given, because we know that we learn throughout our lives. We strive to be open, because we want to base cooperation on trust.
Main responsibilities:
- Develop the company's customer service strategy and take full responsibility for the implementation of the customer culture program from idea to result
- Independently plan the transformation stages (roadmap), manage resources and ensure compliance with deadlines. Report to managers and the organization on project goals and results
- Mobilize teams in a matrix structure and ensure smooth implementation of changes
- Plan the budget and link all CX initiatives to the organization's profitability, measuring the return through customer retention, additional sales and cost optimization
- Identify "pain points" and ensure their automatic tracking in IT systems
- Implement modern digital solutions at each stage of the customer journey
- Implement and monitor NPS, CSAT, CES, CLV and FCR indicators
- Identify informal leaders and implement customer-oriented daily habits (nudging)
- Monitor the relationship between employee satisfaction (eNPS) and customer satisfaction (NPS)
- Coordinate the activities of project participants, improve competencies and motivation
What do we expect?
- Higher university education
- Work experience in customer service
- Experience in management (managing a department or large projects)
- Excellent project management skills, ability to independently predict the progress of implementation and take responsibility for the result
- Successful experience in conducting training, moderating focus groups and facilitating creative workshops
- Detailed knowledge of customer experience management principles and strong customer orientation
- Ability to work according to the matrix principle, mobilize the team and communicate effectively with managers
- Strong presentation and negotiation skills
- Microsoft Office software package management skills
- Fluent Lithuanian, excellent knowledge of English
Here you are attracted because:
- We open the door to contribute to the activities of a company that is strategically important for Lithuania
- We offer a flexible work schedule and the opportunity to work in a hybrid way
- You can use free train travel
- Internal career and professional development opportunities await
- We provide additional health insurance
- We ensure accident insurance
- We encourage you to save together with partner discounts in the MELP app
- We foster a strong culture based on trust, collaboration and meaningful values
Monthly salary: €3,200.00 - €4,800.00 (excluding taxes). The specific salary is offered based on work experience and competencies.
The selection process may end sooner, regardless of the validity period of the advertisement, so we recommend applying as early as possible.
DARBO RINKOS LYDERIS 2025
I vieta transporto kategorijoje
LTG
LTG Group is a group of companies engaged in freight, passenger transportation and infrastructure management, the main goal of which is to enable people and goods to move more sustainably, efficiently and advancedly. The group's companies, guided by values and a long-term strategy, strive to operate effectively, smoothly and unitedly. The group of companies consists of: "Lithuanian Railways", "LTG Competence Center", "LTG Infra", "LTG Cargo", "LTG Link" and "GTC". More about the LTG group of companies:
LTG Group is a group of companies that fosters equal opportunities, is open to all candidates and does not discriminate against their gender, race, religion, orientation, age, disability or other characteristics not directly related to the performance of work. The basis of our activities is the values of the organization: responsibility, customer, cooperation, improvement. We are guided by the values in our daily activities, cooperating with each other and with external customers and partners. Get to know the culture of the LTG group:
LTG Group is a group of companies that fosters equal opportunities, is open to all candidates and does not discriminate against their gender, race, religion, orientation, age, disability or other characteristics not directly related to the performance of work. The basis of our activities is the values of the organization: responsibility, customer, cooperation, improvement. We are guided by the values in our daily activities, cooperating with each other and with external customers and partners. Get to know the culture of the LTG group: