Quality Manager (job in Palanga)

The Quality Manager(s) plays a vital role in ensuring the highest standards of hospitality are maintained so that all guests are fully satisfied with the services provided. This position includes the development and implementation of quality control measures, monitoring service delivery, conducting audits and creating and fostering a culture of continuous improvement, leading initiatives to improve sanatorium operations and services. The Quality Manager collaborates with all departments, so he/she must be open, communicative, flexible, attentive to details, diligent, analytical, and able to anticipate several steps ahead to avoid risks.

Development and implementation of the sanatorium's quality management system, coordination of quality processes.
Timely updating of quality control measures.
Verification of compliance of the quality of services provided by the sanatorium with specifications, provision of comments, insights, suggestions, ideas.
Planning and execution of internal audits and inspections.
Coordination of external audits.
Analysis of audit findings, identification of areas for improvement, preparation of an action plan and its control.
Analysis of customer feedback, resolution of emerging problems, initiation and implementation of corrective actions.
Effective cooperation with department heads and employees to ensure a clear understanding of quality expectations and goals.
Preparation of reports.

WORK ACCORDING TO THE SUMMARY OF WORKING TIME ACCOUNTING (2 working days, 2 free), SLIDING WORK SCHEDULE from 8 am to 8 pm.

At least two years of experience in performing quality assurance or quality control duties in the hospitality sector, or similar work experience.
Knowledge of document management requirements.
Experience working with ISO 9001, ISO 14001 systems.
Excellent knowledge of hospitality etiquette, hotel operations, service standards, guest expectations.
Excellent communication skills with a variety of people.
Ability to work independently and in a team.
Problem analysis and solving skills.
Quick orientation and initiative.
Critical thinking, responsibility and ability to quickly absorb innovations.
Higher education.
Good computer skills.
Knowledge of at least one foreign language (English, Russian or other).
Responsibility, diligence, attention to detail.
Flexibility in adapting to a dynamic environment.
Work planning.

Permanent work in a stable company.
The opportunity to realize your ideas, experience, knowledge and abilities and to develop personal competences.
To improve in various trainings organized by the company.
Receive competitive and competency-based compensation.
A package of additional benefits (healthcare products, holiday gifts and other motivational tools).
Comprehensive support for growth, friendly colleagues ready to share knowledge and experience.
Events and initiatives promoting communality.

If you are open, responsible, willing to improve, create added value and work in the largest company in the hospitality sector in western Lithuania - we invite you to become a team member!

We, located in the company of green pine forests, sand dunes and the Baltic Sea, use our knowledge, experience and energy to promote health and take care of the relaxation of our guests at the Gradiali sanatorium.

The greatest asset of us, the Gradiali sanatorium, is our employees, with whom we are open, honest, foster loyalty and strive for the set goals and achievements as a team.

We offer our employees exceptionally good working conditions and many added values:

LEADERSHIP: work in the largest and most modern health and hospitality company in Western Lithuania
REMUNERATION: competitive salary and monthly bonuses for good work results.
FLEXIBILITY: convenient work schedule, prepared taking into account the personal needs of the employee, coordinated work and rest regime.
DEVELOPMENT: professional development training for each employee, which we pay for.
CAREER: professional growth, wide opportunities for self-expression.
WELL-BEING: a fragrant cup of coffee at any time during work, free lunch in a buffet restaurant, the opportunity to exercise for free in the gym, discounts on services provided by the sanatorium.
TEAMWORK: wonderfully friendly and professional colleagues.
ADDITIONAL MONEY BENEFITS: benefits upon the birth of a child, upon marriage, a stationery basket for September 1st, for those raising 3 or more children.
FUN AND SELF-EXPRESSION: company-organized kayaking trips, paid hiking trips and running competitions, major company events and awards.

Gradiali invites YOU to join its friendly and professional team - our new colleague!

1300-1500 €/mon. net
During the probationary period, the salary is 1300.00 EUR in cash.