Telephone consultant for e-health issues

Do you like to communicate with people, clearly explain information and help find answers? Join the team of the Registry Center - here I will consult clients by phone and in writing, and we will provide all the knowledge necessary for the job during training. The most important thing is the desire to learn, curiosity and motivation to help the client.

We are looking for a colleague who:

• will serve clients by phone and in writing, offer the most effective solutions and provide the best customer service experience;
• will provide assistance to clients using the esveikata.lt system, electronic identification and signature tools, connecting to self-service systems;
• will register, analyze and solve client problems in cooperation with colleagues from other departments;
• will perform administrative work necessary to ensure the functionality of the Electronic Health Services and Cooperation Infrastructure Information System;
• will provide data for reports, systematize and update the information necessary for the job;
• will actively contribute to the improvement of the company's activities and strive for high quality of work.

In this position, it is important for us:

• willingness to learn and delve into the esveikata.lt system;
• motivation to communicate with clients and help them solve their issues;
• ability to listen patiently, understand the client's needs and clearly present information;
• fluent in Lithuanian, both written and spoken;
• knowledge of English and/or Russian;
• ability to quickly understand new information and not get lost in non-standard situations;
• responsibility, curiosity, initiative and willingness to cooperate;
• higher education – we also welcome candidates who are currently studying.

We are pleased to offer:

• a fixed work schedule on weekdays: Monday-Thursday 8:00-17:00, Friday 8:00-16:00 – no evening shifts or weekend work;
• work in the office together with a supportive team, so you can always consult with colleagues if you have any questions;
• mentor support during the first months of work and a consistent introduction to work;
• training that will help you understand the services of the Center of Registers and gradually become an expert in your field;
• the opportunity to complete a mandatory study internship;
• internal career opportunities in a strategically important Lithuanian company;
• 22 vacation days;
• 3 additional paid wellness days;
• additional health insurance;
• financial support in the event of a disaster;
• partner discounts in the MELP app;
• challenges, development and professional growth;
• variable annual remuneration depending on your and the company's performance;
• the opportunity to work under an open-ended or fixed-term employment contract.

Salary:

• 1,560 - 1,920 Eur/month. excluding taxes. The exact salary will depend on your competence and professional experience.

The selection process may end sooner, regardless of the validity period of the advertisement, so do not hesitate and apply to us!

The most important thing for us is professionalism, the necessary knowledge, skills and motivation to work. We apply the principles of zero discrimination in the company. We invite you to learn more about the company's sustainable activities, code of ethics and equal opportunities policy www.registrucentras.lt/tvarumas/ .

Confidentiality is guaranteed.

Contact for inquiries: Vilma, tel. +370 694 10038

1560-1920 €/mon. gross