Dental clinic customer service manager
1000-1400 €/mon.
net
Full-time
Vilnius
- UAB „ELDK“
Nature of work
ERA ESTHETIC is an international network of aesthetics and dentistry centers, which has been creating the highest level of customer experience in the field of aesthetic medicine and dentistry for more than 18 years.
We are currently expanding our team and are looking for a Customer Service Manager who will become the first point of contact for our customers and create a flawless experience from the first call to the visit to the clinic.
We are looking for someone who not only professionally serves customers, but is also able to build relationships, understand their needs and contribute to the results of the clinic.
We are currently expanding our team and are looking for a Customer Service Manager who will become the first point of contact for our customers and create a flawless experience from the first call to the visit to the clinic.
We are looking for someone who not only professionally serves customers, but is also able to build relationships, understand their needs and contribute to the results of the clinic.
- Professional patient reception, registration and coordination of visits;
- Client consultation by phone, e-mail and social channels;
- Recommendation of individual services and oral and dental care products (active sales);
- Ensuring the highest level of customer service standards;
- Control of visit planning and efficient filling of doctors' work schedules;
- Working with the cash register, administration of payments;
- Organizing the clinic's daily activities and maintaining general order;
- Preparing reports, achieving goals and monitoring results;
- Working with the CRM system and administering client data;
- Other administrative and organizational work;
- Working on a rotating schedule (morning / evening shifts).
Employee requirements
- Higher education;
- At least 3 years of experience in customer service or administration (an advantage is in the dentistry, medical, aesthetic services sector);
- Excellent communication skills, high emotional intelligence, professional communication etiquette and the ability to create a high-level customer experience;
- Sales experience and the ability to recommend services and products according to customer needs;
- Result orientation, responsibility for personal and team goals;
- Ability to work in a dynamic environment and make decisions quickly;
- Excellent computer skills (CRM, reservation systems);
- Excellent knowledge of Lithuanian, Russian (verbal and written), good knowledge of English;
- Ability to plan time, manage several tasks at once;
- Diligence, responsibility and attention to detail;
- Representative appearance, positivity, initiative and desire to improve.
The company offers
- The opportunity to work in a prestigious international group of clinics, where the highest global standards are applied;
- Responsible and interesting work in a professional team;
- Excellent opportunities to implement your ideas, introduce innovations and contribute to premium-level customer service;
- Competitive salary, bonuses for results;
- Modern work environment, friendly team and discounts on services and products at Era Esthetic clinics.
Salary
1000-1400
€/mon.
net
Work place
UAB „ELDK“
Era Esthetic Dental - innovative and modern dentistry from professional oral hygiene to complete smile restoration using digital methods! Leading Lithuanian dentists - therapists, surgeons, orthopedists, periodontists, endodontists, orthodontists in one team. Exclusive attention and special service for our adult and young customers - individual solutions, clear and transparent treatment plans, advice on how to behave before and after the procedures. eradental.lt
information about UAB „ELDK“
4247 €
Avg. salary gross
(97% higher than LT average)
108
Number of employees
10-20 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2184 €
25% earn
2184-3092 €
25% earn
3092-5018 €
25% earn more than
5018 €