Patient Service and Reception Manager
1500-1700 €/mon.
net
Full-time
Klaipėda
- Atranka360
about the company
We are an integrated rehabilitation center, where professional healthcare services are combined with sincere attention to each patient.
We invite you to join us as a Patient Service and Reception Manager, who will become the first point of contact for patients with the clinic and help ensure a smooth journey - from the first inquiry and registration to the continuity of services.
This position is perfect for someone who is able to combine empathy, organization, diligence and result orientation.
We invite you to join us as a Patient Service and Reception Manager, who will become the first point of contact for patients with the clinic and help ensure a smooth journey - from the first inquiry and registration to the continuity of services.
This position is perfect for someone who is able to combine empathy, organization, diligence and result orientation.
Why join us?
- Meaningful work that directly contributes to the well-being and positive experience of patients.
- The opportunity to become an important link between the patient, clinic specialists and administration.
- A versatile position that includes patient service, administration, coordination and communication.
- The opportunity to provide ideas and contribute to the improvement of service quality and internal processes.
- Cooperation with a professional team of doctors, physiotherapists and other health specialists.
- Full-time and shift work according to a pre-agreed schedule.
- Work location in the center of Klaipėda - Herkaus Manto g. 36-3.
Your responsibilities:
- You will provide professional service to patients by phone, email, text and live.
- You will register patients for consultations and procedures, provide information about services, prices, referrals and preparation for the visit.
- You will administer specialists' work schedules, reservations, visit cancellations and re-registrations.
- You will coordinate the patient's path - from the first contact to the return visit and the continuity of services.
- You will manage patient cards and data in information and state health systems.
- You will perform cash transactions, accept payments, issue invoices and prepare daily reports.
- You will administer documents related to health insurance funds and insurance companies.
- You will collect patient feedback, record observations and contribute to improving the quality of service.
- You will help patients understand the value of services relevant to them and ensure the continuity of assigned programs.
- You will contribute to the creation of information and social media communication for patients.
What do we expect from you?
- Customer service or administrative work experience.
- Higher or higher education; in the field of health, management, communication or services.
- Excellent Lithuanian language and professional communication skills on the phone and in person.
- Ability to clearly present services, clarify patient needs and offer an appropriate solution.
- Good computer, MS Office, registration or accounting system skills.
- Diligence, responsibility and ability to work accurately with documents, data and payments.
- Empathy, patience and a sincere desire to take care of the patient.
- Organization and ability to manage multiple tasks simultaneously and respond quickly to changes.
- Understanding of the principles of confidentiality, GDPR and medical confidentiality.
- Team spirit, initiative and desire to contribute to process improvement.
We will consider the following as a great advantage:
- Experience in healthcare, rehabilitation or beauty services.
- Experience working with ESPBI IS, SVEIDRA, health insurance funds or insurance companies.
- Knowledge of medical terminology and rehabilitation services.
- Experience in creating content for social networks.
- Knowledge of English and/or Russian.
Salary
1500-1700
€/mon.
net
+ extras from the results achieved
+ extras from the results achieved
Atranka360
The partner of this selection is Atranka360.
Do you want warm and professional communication? Then this is us! We have been conducting personnel selections accurately and directly for 18 years.
Do you have any questions about this position?
LET'S CONTACT US!
Rūta Stasytienė, Career Projects and Personnel Selection Manager | Certified Extended DISC® Expert
+370 645 91049
Looking for a job? An employee? A professional direction? We can help!
www.atranka360.lt
Become FB and Linkedin friends and receive news about vacancies!
www.facebook.com/antranka360
tinyurl.com/linkedin-com-atranka360
See all ads of this company (20)
Do you want warm and professional communication? Then this is us! We have been conducting personnel selections accurately and directly for 18 years.
Do you have any questions about this position?
LET'S CONTACT US!
Rūta Stasytienė, Career Projects and Personnel Selection Manager | Certified Extended DISC® Expert
+370 645 91049
Looking for a job? An employee? A professional direction? We can help!
www.atranka360.lt
- Personnel search and selection;
- More job offers;
- Career consultations.
Become FB and Linkedin friends and receive news about vacancies!
www.facebook.com/antranka360
tinyurl.com/linkedin-com-atranka360