Service Process Expert

2‌8‌0‌0‌-4‌2‌0‌0‌ €/mon. gross

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Full-time

Vilnius - Registrų Centras, VĮ

We are looking for a colleague who:

systematize and analyze service management information;
prepare periodic and one-time presentations to managers on service management and process control issues;
create and develop service quality monitoring reports and forms;
ensure a unified interpretation of service data throughout the service area;
create, implement, maintain and improve service management tools, templates, guidelines, rules, instructions and reports;
coordinate service performance indicators (SLA, KPI, NPS, etc.), their measurement principles and responsibilities with departments;
improve supplier management and planning processes, work regulations and other standard documents;
create a performance measurement system for the service area, analyze resource utilization and function distribution, and provide suggestions for operational efficiency;
analyzed, improved and streamlined service management processes;
ensure the compatibility of service management processes between departments.

In this position, we require:

higher university degree or equivalent in computer science, computer engineering, management, economics or another field related to technology or management;
at least 2 years of experience in the fields of IT service management, process management, performance efficiency analysis and structured and automated data processing in the preparation of visual information representation;
Knowledge of the legal acts of the Republic of Lithuania and the European Union necessary for the proper performance of the functions assigned to this position;
ability to express thoughts fluently and correctly in Lithuanian, both orally and in writing;
ability to work with the Microsoft Office suite and other information systems required to perform the functions assigned to this position;
experience in developing or implementing service indicators, service level agreements (SLAs), key performance indicators (KPIs) or monitoring models would be an advantage;
compliance with the requirements set out in the Law on the Protection of Objects Important for Ensuring National Security of the Republic of Lithuania;
responsibility, initiative, results orientation, professionalism, cooperation, impeccable personal and professional reputation.

We are pleased to offer:

challenges, development and professional growth in a company of strategic importance to Lithuania;
internal career opportunities;
mentor assistance in the first months of work;
training basket and internal training base;
variable annual remuneration depending on your and the company's performance;
financial support in the event of a disaster;
partner discounts in the MELP app;
additional health insurance;
3 additional paid wellness days;
22 vacation days;
2 weeks of work holidays per year;
flexible work schedule (start from 7:00 - 9:00 and end of work respectively 16:00 - 18:00);
hybrid work model;
easily accessible workplace in the center of Vilnius, modern office and ergonomic workplace;
access to bicycle storage.

Salary:

2800 – 4 200 Eur/month. without tax deductions. The exact amount of salary will depend on your competence and professional experience.

Professionalism, necessary knowledge, skills and motivation to work are the most important for us. We apply the principles of zero discrimination in the company. We invite you to learn more about the company's sustainable activities, code of ethics and equal opportunities policy www.registrucentras.lt/tvarumas/ .

Confidentiality is guaranteed.

Contact for inquiries: Viktorija, +370 676 62509.

Salary

2800-4200 €/mon. gross

Registrų Centras, VĮ

The State Enterprise Center of Registers is a partner of the advanced state and society, the processor of basic national data, creating a modern, positive and mutually cooperative relationship with society, business and the state. We are a strategic and special organization - the largest state information systems, the main Lithuanian registers are born and operate here, tens of thousands of customers visit them every day, and even 1,500 of our employees meet them.

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