Senior Partner, Service Management Architecture

We are looking for a colleague who:

• would create, develop and support the organization's service management system - form the service management architecture, models, standards and methodologies;
• define and support the service portfolio and service life cycle architecture (service typology, life cycle stages, management principles, etc.);
• create and develop a service catalog management model and ensure its relevance;
• create and develop a service planning (roadmap) management process that ensures consistent service development planning and priority management;
• select, define and support a service management standard and methodology;
• ensure the application of uniform service management practices throughout the organization;
• perform service maturity assessments, identify improvement opportunities and create a service maturity assessment model;
• define service management competencies and roles, plan training areas and strengthen the organization's competencies in the field of service management;
• act as a methodological and architectural competence center, consult colleagues and provide methodological assistance on service management issues.

In this position, we are interested in:

• higher university degree or equivalent in computer science, computer engineering, management, economics or another technology or management-related field of study;
• at least 3 years of work experience in the fields of IT service management, service management architecture or service quality management, in the creation, implementation and development of service management models and standards;
• experience in defining a service portfolio and implementing a service management standard in an organization providing services using technology would be an advantage;
• a certificate in service management, process management or IT service management (e.g. ITIL, COBIT or equivalent) would be an advantage;
• ability to express thoughts fluently and correctly in Lithuanian (written and oral), English language proficiency – B1 level;
• organization, responsibility, initiative, results-oriented, professionalism, cooperation, impeccable personal and professional reputation.

We are pleased to offer:

• challenges, development and professional growth in a company of strategic importance to Lithuania;
• internal career opportunities;
• mentor assistance in the first months of work;
• training basket and internal training base;
• variable annual remuneration depending on your and the company's performance;
• financial support in the event of a disaster;
• partner discounts in the MELP app;
• additional health insurance;
• 3 additional paid health days;
• 22 vacation days;
• 2 weeks of work holidays (in Lithuania) per year;
• flexible work schedule (start from 7:00 - 9:00 and end from 16:00 - 18:00, respectively);
• hybrid work model;
• easily accessible workplace in the center of Vilnius, modern office and ergonomic workplace;
• access to bicycle storage.

Salary:

• 3,440 - 5,160 Eur/month. excluding taxes. The exact salary will depend on your competence and professional experience

We guarantee confidentiality and inform you that when applying, you provide your personal data to the state enterprise Center of Registers. You can find out how we process personal data in the company's Privacy Notice www.registrucentras.lt/bylos/dokumentai/apie/ada/privatumo/Pretendent%C5%B3%20atranka.pdf .

The most important thing for us is professionalism, necessary knowledge, skills and motivation to work. We apply the principles of zero discrimination in the company. We invite you to learn more about the company's sustainable activities, code of ethics and equal opportunities policy www.registrucentras.lt/p/1117 .

Contacts for inquiries: Greta, +370 690 27769

3440-5160 €/mon. gross