HEAD OF SERVICE MANAGEMENT DEPARTMENT
3500-4500 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- AB „Lietuvos radijo ir televizijos centras“
The Service Management Department in the Technology Department monitors the quality of services provided and initiates prompt troubleshooting, receives customer complaints by phone or electronic means and ensures timely response and effective communication with customers.
We are looking for an experienced Service Management Department Manager to lead a team responsible for monitoring the performance of IT and network infrastructure, applications and services. In this role, you will be the person who ensures that incidents are detected in a timely manner, risks are managed, and the organization's activities are stable and uninterrupted.
We are looking for an experienced Service Management Department Manager to lead a team responsible for monitoring the performance of IT and network infrastructure, applications and services. In this role, you will be the person who ensures that incidents are detected in a timely manner, risks are managed, and the organization's activities are stable and uninterrupted.
Main responsibilities:
- Plan, organize and control the daily activities of the monitoring center, ensure uninterrupted execution of monitoring processes. Participate in emergency, accident or crisis management processes.
- Ensure 24/7 service monitoring, incident identification and escalation.
- Ensure management of customer requests, coordinate with other departments to resolve requests, ensure timely escalation of problems. Organize customer information about service disruptions, planned work, incident resolution progress and results.
- Create and improve service management and monitoring processes, KPIs and response times.
- Prepare reports to management on service status, risks and trends.
- Participate in service reliability and business continuity planning.
- Plan and control the department's annual cost budgets.
- Represent the company's interests in the supervised area before third parties.
What do we expect?
- Higher university education in IT, TELCO, informatics.
- 3+ years of experience in management in a similar field.
- Excellent organizational, collaboration and planning skills that would help set and achieve goals, as well as ensure their implementation.
- Good fundamentals of IT infrastructure, networks, application operating principles.
- Experience working with monitoring tools (e.g. Zabbix, Grafana, etc.).
- Impeccable reputation (the candidate's reliability is checked before appointment to the position, and a declaration of private interests is also required).
- Knowledge of IT service management best practices (ITIL certificate is an advantage).
- English language skills (at least B2 level).
- Good computer skills (MS Office suite, Power BI, ability to use AI tools).
- Ability to make decisions quickly and manage critical situations.
- Analytical thinking, result orientation and process improvement.
- Excellent communication and collaboration skills.
Why is it worth joining the Telecentro team?
- You will work in a strategic state-owned enterprise, contributing to projects of national importance.
- A dynamic environment that values initiative, ideas and responsibility.
- A team of professionals and a culture of cooperation.
- Additional paid vacation days, 24/7 accident insurance.
- The opportunity to personally create an annual personalized benefits package, which consists of selected benefits or a mix of them: additional health insurance, pension accumulation, compensation for development costs, a budget for promoting wellness.
- Social benefits and guarantees according to the collective agreement.
- Secured parking lot.
- Salary: 3500-4500 EUR (gross) + variable remuneration (up to 20%, depending on results).
The specific remuneration will depend on your experience and competencies.
Thank you to all those interested. We will start the selection process before the ad expires.
Additional benefits
Work life balance
Flexible work hours Extra paid vacationHealth
Health insuranceOffice
Table football Ping pongTransport
Free parkingOther
Discounts for company products/services Frequent trainingSalary
3500-4500
€/mon.
gross
Additionally, a variable remuneration component is paid each month, up to 20% of the fixed salary, depending on the results
Additionally, a variable remuneration component is paid each month, up to 20% of the fixed salary, depending on the results
AB „Lietuvos radijo ir televizijos centras“
LITHUANIAN RADIOLOGY AND TELEVISION CENTRE, AB (TELECENTRAS)
Telecentras is a Lithuanian state-owned joint-stock company that implements and develops radio and television program transmission, data centers and other IT technologies and solutions. The company also manages a nationally unique engineering structure – the Vilnius Television Tower and the hospitality and entertainment complex operating in it. Over 120 thousand visitors from Lithuania and abroad visit the Vilnius TV Tower every year.
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Telecentras is a Lithuanian state-owned joint-stock company that implements and develops radio and television program transmission, data centers and other IT technologies and solutions. The company also manages a nationally unique engineering structure – the Vilnius Television Tower and the hospitality and entertainment complex operating in it. Over 120 thousand visitors from Lithuania and abroad visit the Vilnius TV Tower every year.
information about AB „Lietuvos radijo ir televizijos centras“
3499 €
Avg. salary gross
(62% didesnis už LT vidurkį)
173
Number of employees
10-20 mln. €
Revenue 2024 y.
Distribution of employees by salary (before taxes):
25% earn up to
2525 €
25% earn
2525-3158 €
25% earn
3158-4355 €
25% earn more than
4355 €