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UAB Emplonet

AFTER-SALES SERVICE REPRESENTATIVE

2000-2700 €/mon. gross
CVbankas.lt calculator data. Edit »
Full-time
Klaipėda - UAB Emplonet
Join a dynamic team and become an important part of the customer experience – working with service sales, high-level administrative support and data management. We are looking for a proactive team member who values collaboration, is customer-oriented and willing to implement modern work solutions, especially in the area of service sales. Good communication skills, creative problem solving and the ability to adapt are essential for successful activities, so that every customer experience is smooth, efficient and truly valuable.

Main activities and responsibilities:

  • Full responsibility for the after-sales customer journey, ensuring smooth and timely sales closure;
  • Selling maintenance and repair service contracts in collaboration with truck sales representatives, achieving profitability and sales targets;
  • Regularly informing customers about the progress of the sales process, ensuring clear and timely communication;
  • Coordination of customer inquiries, complaints and technical issues, focusing on solutions;
  • Preparation of service contracts, maintaining accurate customer data in the Salesforce system;
  • Actively seeking opportunities to improve the service offering, analyzing customer needs;
  • Building strong working relationships with the relevant Volvo business area sales team.

What we expect from you:

  • Higher education or relevant work experience in customer service and/or sales, preferably in a technical field;
  • Strong customer orientation, willingness to learn and take on new challenges;
  • Creative, proactive thinking, focused on solving customer problems and increasing satisfaction;
  • Knowledge of the vehicle market and the broader context of business decisions;
  • Goal-oriented, independent.

Competencies and skills:

  • Strong customer service orientation and ability to proactively solve customer problems;
  • Sales and negotiation skills, ability to successfully close service-related deals;
  • Good knowledge of after-sales products and services and ability to sell them effectively;
  • Technical understanding of vehicles and their components, allowing confident communication with customers and service teams;
  • Ability to work independently and in a team, in a fast-changing environment;
  • High level of responsibility, ownership and result orientation;
  • Strong skills in building long-term relationships with customers and internal stakeholders throughout the Volvo Group organization;
  • Excellent communication skills (written and verbal);
  • Analytical thinking and attention to detail;
  • Good Microsoft Office (Excel, Word, PowerPoint) skills;
  • Very good command of Lithuanian, good English skills.

We offer:

  • Opportunity to join a global and highly skilled team of professionals;
  • Opportunities for personal and professional growth;
  • Freedom to initiate and implement changes that create customer success and societal well-being;
  • An environment where we work with passion, trust each other, and embrace change to stay ahead;
  • Company benefits package: training, additional health insurance, etc.

For a new or next career step, we are waiting for your CV and motivation letter in English.

Salary

2000-2700 €/mon. gross
Salary depends on experience and competencies, plus a performance-based sales bonus system.
UAB Emplonet

UAB Emplonet

Emplonet - your partner who is always there for you. We provide the highest quality personnel search and selection services that help build long-term relationships, promote business growth and development of specialists in various fields.

Emplonet client - Volvo Group - creates prosperity through transport solutions. The company offers trucks, buses, financing solutions and services under the Volvo Trucks and Renault Trucks brands that increase customer uptime and productivity. Volvo Group culture is based on trust, passion, high performance, change and customer success. The company creates the world we want to live in and helps customers fulfill their promises.

Regarding the processing of personal data in the Volvo Lietuva selection process -