Quality and Control Specialist
2500-3000 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- BIGBANK AS filialas
What you will be doing
- You will work closely with other departments (like sales, marketing, and product teams) to ensure that the Customer Experience goals are being met across all customer interactions.
- You will administrate customers‘ complaints and assist front-line employees in resolving them.
- You will regularly conduct internal controls and based on findings will make recommendations to responsible stakeholders for adjusting customer service processes.
What we expect from you
- You have at least 2 years of experience in customer service (preferably in finance sector).
- You have knowledge of service quality management and focus on customer satisfaction and excellent customer experience.
- You have good analytical, data collection and fact based decision making skills.
- You have excellent Lithuanian and good level English skills (both verbal and written).
- You have ability to manage multiple projects simultaneously.
- You have ability to organize work independently and focus on priorities.
What we offer
- Fixed remuneration of 2500-3000 EUR (brutto), based on your competencies, skills and experience.
- Professional and personal development opportunities in a fast-growing international bank.
- Health and well-being oriented benefits.
- Hybrid work opportunity.
- Really high team spirit – in 2025 employees rated it 4.6 out of 5!
- Working in an international team with great people to collaborate with – check out #lifeatbigbank and #bigbankwow at Instagram.
- Additional benefits according to Bigbank Remuneration system's principals.
Work life balance
Extra paid vacation Hybrid work modelHealth
Health insuranceOffice
Table football Free snacks Bicycle storage ShowerOther
Discounts for company products/services Frequent trainingSalary
2500-3000
€/mon.
gross
BIGBANK AS filialas
Daugiau kaip 30 metų veikiantis bankas Bigbank yra Estijos kapitalo valdomas komercinis bankas, veikiantis 9 šalyse, turintis 177 000 aktyvių klientų ir daugiau nei 600 darbuotojų. Bankas Lietuvoje teikia kasdienės bankininkystės, būsto, verslo, vartojimo paskolų, indėlių ir kitas paslaugas fiziniams bei juridiniams asmenims.
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information about BIGBANK AS filialas
4146 €
Avg. salary gross
(92% higher than LT average)
124
Number of employees
1-2 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to
2446 €
25% earn
2446-3434 €
25% earn
3434-5427 €
25% earn more than
5427 €