Quality and Control Specialist
2500-3000 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- BIGBANK AS filialas
What you will be doing
- You will work closely with other departments (like sales, marketing, and product teams) to ensure that the Customer Experience goals are being met across all customer interactions.
- You will administer customers' complaints and assist front-line employees in resolving them.
- You will regularly conduct internal controls and based on findings will make recommendations to responsible stakeholders for adjusting customer service processes.
What we expect from you
- You have at least 2 years of experience in customer service (preferably in the finance sector).
- You have knowledge of service quality management and focus on customer satisfaction and excellent customer experience.
- You have good analytical, data collection and fact-based decision making skills.
- You have excellent Lithuanian and good level English skills (both verbal and written).
- You have the ability to manage multiple projects simultaneously.
- You have the ability to organize work independently and focus on priorities.
What we offer
- Fixed remuneration of 2500-3000 EUR (gross), based on your competencies, skills and experience.
- Professional and personal development opportunities in a fast-growing international bank.
- Health and well-being oriented benefits.
- Hybrid work opportunity.
- Really high team spirit – in 2025 employees rated it 4.6 out of 5!
- Working in an international team with great people to collaborate with – check out #lifeatbigbank and #bigbankwow on Instagram.
- Additional benefits according to Bigbank Remuneration system's principals.
Salary
2500-3000
€/mon.
gross
BIGBANK AS filialas
Bigbank, which has been operating for over 30 years, is an Estonian-owned commercial bank operating in 9 countries, with 177,000 active clients and over 600 employees. The bank in Lithuania provides everyday banking, housing, business, consumer loans, deposits and other services to individuals and legal entities.
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information about BIGBANK AS filialas
4169 €
Avg. salary gross
(93% higher than LT average)
126
Number of employees
1-2 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to
2409 €
25% earn
2409-3354 €
25% earn
3354-5433 €
25% earn more than
5433 €