Senior Operations Service Owner
3500-4500 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- UAB „QDev Technologies“
Project
This position plays a crucial role in optimizing the delivery and performance of digital services. You will spearhead the development and execution of operational strategies, championing reliability, scalability, and security to ensure exceptional customer experiences. Through data-driven insights, proactive problem-solving, and collaborative leadership, you'll drive continuous improvement of digital offerings.
Work
For this position, we seek a candidate with previous experience in IT Operations, Service Management, or a similar field. The ideal candidate will have a proven track record of optimizing service delivery, a passion for continuous improvement, and strong communication skills for interacting with both technical and non-technical stakeholders.
Main Responsibilities:
Main Responsibilities:
- Create essential documents (Concept, Blueprint, Manual) to guide implementation and management.
- Identify stakeholders and establish clear communication for optimal service delivery.
- KPIs and reporting tools to monitor performance, identify trends, and support decision-making.
- Establish SLAs/OLAs and manage partner contracts for alignment with service goals.
- Proactively identify and implement enhancements to the service's delivery, features, and efficiency.
- Share your expertise to guide and develop less experienced service owners. Requirements:
- At least 3 years of experience as a service/product owner, IT project manager, or similar.
- Strong experience in service transition for IT digital services in a global context.
- Proven understanding of ITSM frameworks (ITIL, COBIT5, ISO standards).
- Strong project management, communication, and flexibility skills.
- A customer-focused mindset with excellent teamwork and assertiveness.
- Demonstrated analytical skills and a structured, solution-oriented work style.
- Experience in the collection and reporting of financial data.
- Very good communication and English skills written and spoken
Our Offer
- Flexibility - flexible working hours, and vacation schedule.
- Online and offline training/workshops and other knowledge-sharing possibilities.
- Additional health insurance, snacks and fun activities in the office.
- Agile, friendly and international environment.
- Fixed-term contract with a possibility to extend it.
Data Protection
- By applying I confirm that I have read and understood Qdev Technologies Privacy Policy and Candidate Privacy Notice (www.qdevtechnologies.com/privacy-policy).
- By submitting this application, I agree for Qdev Technologies to store my personal data for up to 5 years in order to contact me about future opportunities. Consent can be withdrawn at any time by contacting us.
Salary
3500-4500
€/mon.
gross
Work place
UAB „QDev Technologies“
In Qdev Technologies we are pursuing excellence of hardware/software interaction in a medical field and strongly believe, that the quality begins with a culture. Culture of trust and openness, of valuing little things done, acting with transparency and taking ownership of own decisions. We contribute to work environment where we all own our team achievements.
See all ads of this company (10)
information about UAB „QDev Technologies“
4760 €
Avg. salary gross
(2X higher than LT average)
93
Number of employees
3-5 mln. €
Revenue 2024 y.
Distribution of employees by salary (before taxes):
25% earn up to
3600 €
25% earn
3600-4534 €
25% earn
4534-5503 €
25% earn more than
5503 €