SERVICE MANAGER / AFTERSALES MANAGER

Kemperiai365 is expanding its service operations and is looking for a service manager who would be responsible not only for the daily organization of work, but also for the commercial results of the service.
We are looking for someone who is able to manage the service as a business: see income, profitability, technician employment, plan work, grow the flow of commercial customers and ensure that the team works according to clear processes.

• Development of the service's commercial activities
• Control of income, profitability and KPI
• Planning of work and management of employment of technicians
• Attracting commercial clients and working with existing clients
• Pricing of works, proposals and estimates
• Monitoring of profitability of each service work
• Control of sales margin of parts and additional equipment
• Coordination and control of orders of necessary parts and equipment
• Administration of warranty cases, communication with manufacturers and control of warranty compensations
• Supervision of service documentation, orders and other daily administrative processes
• Implementation of service processes and work standards together with the operations manager
• Ensuring deadlines, quality and customer satisfaction
• Presentation of service financial results to management
• Team formation and planning of staff needs

Management or service/aftersales experience
Commercial thinking and result orientation
Ability to work with numbers: revenue, margin, cost, working hours, utilization
Ability to plan and meet deadlines
Independence and responsibility
Ability not only to identify the problem, but also to offer a solution
Good customer communication skills
Understanding of automobiles or technical fields would be a great advantage
Knowledge of campervan specifics is not necessary - we will train you
Knowledge of Russian and English (MUST)
Ability to combine management with practical daily service administration
Organization when working with orders, parts, warranty cases and documentation

This is a hands-on manager position - in addition to commerce and team management, you will also need to be involved in daily service administration: parts orders, warranty cases, work documentation and customer questions.

The opportunity to actually create and grow a service business
Clear responsibility and freedom of decision-making
Strong existing infrastructure: service, team, customer base, sales and rental
Working together with the operations manager and company management
The opportunity to form a team and processes
Competitive fixed salary
A results-based bonus system linked to service revenue and profitability

What matters to us is not how busy a person is, but what the service achieves.

Key indicators:

• service revenue;
• gross profit;
• profitability %;
• technician hours sold;
• technician employment;
• number of commercial customers;
• on-time completion of work;
• customer satisfaction;
• service growth.

If you are a person who, when looking at the service, thinks not only "what needs to be fixed", but also "how to turn this into a profitable and well-functioning business", we are waiting for your CV.

3400-3600 €/mon. gross

Lubinų g. 12a, Avižieniai, Vilniaus r. sav. Calculate your travel time to work