Call Center and Customer Service Sales and Quality Manager
2500-3500 €/mon.
net
Full-time
Vilnius
- UAB „ELDK“
Nature of work
Aesthetic Medicine and Laser Dermatology Clinic is looking for a Customer Service and Sales Manager who would take responsibility for the efficiency of customer service, sales and call center operations and growth in turnover.
We are looking for someone who not only manages processes, but also actively improves them - is able to analyze data, identify untapped opportunities and implement solutions that increase sales and team results.
We are looking for someone who not only manages processes, but also actively improves them - is able to analyze data, identify untapped opportunities and implement solutions that increase sales and team results.
- Management, control and continuous optimization of customer service and sales processes (by phone, e-mail, social networks) to achieve sales growth;
- Organization and development of call center activities: setting KPIs, analyzing results, increasing conversions;
- Organization of teamwork: scheduling, task distribution and ensuring efficient work;
- Quality control of customer service across all channels: monitoring, analyzing and improving calls, e-mails, social network messages and live chats;
- Operational management of customer complaints, analysis of causes and implementation of solutions;
- Improving customer experience and streamlining processes;
- Team development: employee selection, induction, training, performance evaluation and motivation;
- Analysis of sales results, productivity and KPIs, preparation of reports and decision-making based on data;
- Creation and continuous improvement of a motivational system to achieve the highest team results;
- Working with the CRM system, ensuring the quality of customer data and controlling sales processes.
Employee requirements
- At least 5 years of management experience in customer service and (or) sales (managing a customer / call center is an advantage);
- Team management experience: employee training, KPI control, analysis and continuous improvement;
- Ability to attractively present and sell services or products;
- Experience working with CRM systems;
- Ability to analyze data and make decisions based on results, achieving high conversions (registrations from inquiries);
- Excellent communication, negotiation and conflict resolution skills;
- Orientation to results and sales growth;
- Ability to organize team work, motivate and develop employees;
- Good computer skills, analytical thinking, responsibility, attention to detail;
- Excellent knowledge of Lithuanian, good knowledge of English in writing and speaking (German or French is an advantage).
The company offers
- A strategically important position with a clear role, freedom of decision-making and a role that determines results in a top-level, stable and growing aesthetic medicine company;
- The opportunity to directly influence the growth of the company and see the impact of your decisions on results;
- Competitive salary, depending on experience and achieved results;
- A professional, stable work environment, where specificity, responsibility and competence are valued.
Salary
2500-3500
€/mon.
net
Additional motivational bonuses from the achieved results.
Additional motivational bonuses from the achieved results.
Work place
UAB „ELDK“
Laser dermatology clinic - Era Esthetic provides aesthetic, laser, surgical dermatology, medical and cosmetology services, as well as recommended skin care products. Diagnosis and treatment of skin diseases are performed using advanced, "gold standard" laser technologies. Over the course of more than 17 years of successful operation, we have implemented many ambitious goals and aspirations. Six branches of the clinic operate in Vilnius, Kaunas, Klaipėda, Riga, Frankfurt and Menton.
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information about UAB „ELDK“
4644 €
Avg. salary gross
(2 kartus didesnis už LT vidurkį)
108
Number of employees
10-20 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2212 €
25% earn
2212-3245 €
25% earn
3245-5093 €
25% earn more than
5093 €