Call Center Team Leader
1500 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Work from home
- UAB „Retiva“
About the job position:
We are looking for a call center team leader who would be responsible for organizing the work of the call center team, motivating it and achieving the results achieved.
The work is carried out remotely, but by agreement it may be necessary to come to the office in Vilnius (depending on the city from which the candidate is from).
The work is carried out remotely, but by agreement it may be necessary to come to the office in Vilnius (depending on the city from which the candidate is from).
Work functions:
🔸Be a call center team leader – inspire, support and help achieve results;
🔸Plan and allocate team working time, tasks and sales plans;
🔸Analyze team results, prepare reports and submit them to management and customers;
🔸Ensure high quality of customer service and orderly data recording;
🔸Organize team meetings, training and performance assessments;
🔸Take care of the introduction of new employees and development of team competencies;
🔸Participate in meetings with customers, audits and other company processes.
🔸Plan and allocate team working time, tasks and sales plans;
🔸Analyze team results, prepare reports and submit them to management and customers;
🔸Ensure high quality of customer service and orderly data recording;
🔸Organize team meetings, training and performance assessments;
🔸Take care of the introduction of new employees and development of team competencies;
🔸Participate in meetings with customers, audits and other company processes.
Requirements:
🔸Experience in a call center (sales) - in a team leader position would be an advantage.
🔸Ability to promptly resolve situations, plan and coordinate team work, set and implement both personal and team goals;
🔸Excellent organizational, time management and communication skills;
🔸Ability to work with a large amount of information, prepare reports and provide data to management;
🔸Good computer literacy and skills in working with internal management systems (MS Excel, MS Word);
🔸Good knowledge of the Lithuanian language in writing and orally;
🔸Ability to adhere to business etiquette, communicate empathetically and positively.
🔸Ability to promptly resolve situations, plan and coordinate team work, set and implement both personal and team goals;
🔸Excellent organizational, time management and communication skills;
🔸Ability to work with a large amount of information, prepare reports and provide data to management;
🔸Good computer literacy and skills in working with internal management systems (MS Excel, MS Word);
🔸Good knowledge of the Lithuanian language in writing and orally;
🔸Ability to adhere to business etiquette, communicate empathetically and positively.
We offer you:
🔸 The ability to work remotely;
🔸 A motivational system that directly depends on performance;
🔸 Career opportunities;
🔸 An independent position.
🔸 A motivational system that directly depends on performance;
🔸 Career opportunities;
🔸 An independent position.
Salary
1500
€/mon.
gross
Additionally, a motivational system is applied depending on work results. The average salary including the motivational system is about 1800 EUR gross.
Additionally, a motivational system is applied depending on work results. The average salary including the motivational system is about 1800 EUR gross.
UAB „Retiva“
We are a recruitment partner and staff leasing company specializing in temporary employment in Lithuania and abroad. We are constantly improving - we analyze the market and competitors, which allows us to efficiently provide staff rental services, making high-quality and quick decisions. Our job is to understand the needs of employers and job seekers to match the best competencies.