Support & Research Coordinator
1000-1200 €/mon.
net
Full-time
Vilnius
- UAB „Synopticom“
About the position
We are looking for an experienced and analytical team member to join our Support & Research team. This role combines customer service, data analysis, survey management and internal process support.
The position is for someone who is confident working with data, understands the importance of its quality and is able to seamlessly combine analytical and operational work, while actively communicating with customers.
The position is for someone who is confident working with data, understands the importance of its quality and is able to seamlessly combine analytical and operational work, while actively communicating with customers.
What are you going to do:
- Create, manage and optimize surveys
- Ensure data accuracy, integrity and quality control
- Manage customer inquiries and ensure their timely resolution
- Communicate with customers via email, phone and participate in remote meetings
- Provide support to system users and internal team
- Contribute to process improvement and efficiency improvement initiatives
What do we expect from you:
- Higher education, fourth year student
- Experience in data, research, customer service or analytical role
- Strong MS Excel skills
- Ability to structure information and work with larger amounts of data
- Independence, responsibility and attention to detail
- Good knowledge of English (written and spoken)
Advantages:
- Basics of SQL or other data query languages
- Experience with data analytics, BI tools or research platforms
- Customer service, support or account management experience
- Technical or analytical thinking (IT / mathematical / statistical background)
The company offers:
- Work in a modern and growing team
- Flexible working conditions and the possibility of working remotely part-time
- Professional development and learning opportunities
- All the tools you need for work
- Structured onboarding process
- Additional benefits after the probationary period
Salary
1000-1200
€/mon.
net
Work place
UAB „Synopticom“
Synopticom is a market research and information technology (IT) company with over 10 years of success. It is an exclusive research company in Lithuania that develops customer data collection and insight technologies, provides long-term services by creatively applying customer satisfaction and experience management research methodologies, and develops new IT technologies that help provide detailed research results to customers that are meaningfully and usefully used in the organization's daily activities and development .
More information www.synopticom.com/in/en/
More information www.synopticom.com/in/en/
information about UAB „Synopticom“
2649 €
Avg. salary gross
(23% higher than LT average)
16
Number of employees
500 tūkst.-1 mln. €
Revenue 2025 y.