Head of Managed IT Services Unit (MSP service unit)
4000 €/mon.
net
Full-time
RESPONSIBILITIES AND FUNCTIONS
1. Financial performance management: analysis and optimization of the division's income, expenses, gross margin and resource utilization.
2. Team leadership: managing a division of up to 20 employees, developing team leaders, forming responsibilities and performance standards.
3. Service quality assurance: fulfilling SLA obligations, improving processes and increasing customer satisfaction.
4. Service development: creating new IT service packages, improving existing services, managing their pricing and profitability.
5. Cooperation with sales: participating in preparing proposals for customers and ensuring a smooth start of servicing new customers.
2. Team leadership: managing a division of up to 20 employees, developing team leaders, forming responsibilities and performance standards.
3. Service quality assurance: fulfilling SLA obligations, improving processes and increasing customer satisfaction.
4. Service development: creating new IT service packages, improving existing services, managing their pricing and profitability.
5. Cooperation with sales: participating in preparing proposals for customers and ensuring a smooth start of servicing new customers.
WE HOPE THAT
1. Successful experience in leading an IT services organization or department, including financial results (P&L) management.
2. Practical experience in leading multiple teams, developing team leaders and creating effective organizational structures.
3. Good knowledge of IT service management principles, ITIL practices, SLAs and IT service delivery processes.
4. Ability to analyze financial and performance indicators and make business decisions based on them.
5. Strong leadership, communication and collaboration skills, ability to translate strategic goals into concrete actions.
2. Practical experience in leading multiple teams, developing team leaders and creating effective organizational structures.
3. Good knowledge of IT service management principles, ITIL practices, SLAs and IT service delivery processes.
4. Ability to analyze financial and performance indicators and make business decisions based on them.
5. Strong leadership, communication and collaboration skills, ability to translate strategic goals into concrete actions.
WE WILL CONSIDER IT AN ADVANTAGE
Experience in the Managed Services Provider (MSP) business, in the creation of IT service packages, their pricing, and in the development of a recurring revenue model.
WHAT AWAITS YOU IN YOUR NEW JOB
1. Real impact on the business. The opportunity to directly shape the IT services division's operating model, teams, and service portfolio.
2. Independence in decision-making. Clear responsibility for the division's results and the opportunity to choose the most effective ways to achieve them.
3. Management support. Direct cooperation with the company's CEO and participation in the management team's decisions.
4. Growth prospects. The opportunity to create and develop a recurring revenue IT services business.
5. Professional challenge. The opportunity not only to manage existing activities, but also to create a solid foundation for the division's long-term growth.
2. Independence in decision-making. Clear responsibility for the division's results and the opportunity to choose the most effective ways to achieve them.
3. Management support. Direct cooperation with the company's CEO and participation in the management team's decisions.
4. Growth prospects. The opportunity to create and develop a recurring revenue IT services business.
5. Professional challenge. The opportunity not only to manage existing activities, but also to create a solid foundation for the division's long-term growth.
Salary
4000
€/mon.
net
From January 2027, a variable part of the salary will be added to the fixed remuneration, depending on the performance of the teams.
From January 2027, a variable part of the salary will be added to the fixed remuneration, depending on the performance of the teams.
UAB „Veiklos Valdymo Sprendimai“
UAB "Veiklos Valdymo Sprendimai" – for those who strive for continuous improvement! Our goal is to help employees find satisfying work and employers – reliable and motivated employees. We believe that only a conversation based on mutual openness brings together invincible teams.
For our client, an IT company that unites more than 50 professionals in their field, we are looking for an MSP department manager who would be responsible for the activities of the IT infrastructure and customer service departments, team development and ensuring the quality of services.
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For our client, an IT company that unites more than 50 professionals in their field, we are looking for an MSP department manager who would be responsible for the activities of the IT infrastructure and customer service departments, team development and ensuring the quality of services.