BUSINESS CUSTOMER SERVICE DEPARTMENT MANAGER

We are looking for an experienced Head of the Business Clients Department who would take responsibility for the strategy, development, processes, experience and long-term value creation of the entire business client segment.

This is a position for a leader who is able to shape the long-term strategy and direction of the business client segment, strengthen partnerships with business clients and initiate changes. We are looking for someone who, together with the team, would create solutions that help business clients increase their competitive advantage and successfully implement strategically important projects.

If you want to be part of the changes and contribute to the future of Lithuanian business energy – by creating strategic solutions, developing significant projects and strengthening partnerships with business clients – we invite you to join our team.

Take YOUR part in #EnergySmart!

You will contribute to the creation of a safe and green energy ecosystem:

• By shaping and implementing the business client segment strategy, ensuring long-term value creation and sustainable partnerships;
• Being responsible for the result of the entire business customer segment – client portfolio management, priority setting and implementation of strategic initiatives;
• Creating and developing long-term relationships with the largest business customers and participating in strategically important projects;
• Leading complex negotiations, representing the interests of the organization and achieving mutually beneficial solutions;
• Identifying market trends, customer needs and new business opportunities, initiating their implementation.
• Cooperating with product, engineering, project management, regulatory and other teams, ensuring smooth implementation of complex solutions;
• Forming a highly competent team, developing its leadership and orientation towards results;
• Ensuring effective management of the department's activities, budget and key performance indicators.

• Higher university education;
• At least 5 years of management experience;
• At least 5 years of experience working with business clients, in the areas of business development, Key Account Management, B2B sales or strategic client management;
• Experience in developing business strategies and managing customer segments or high-value client portfolios;
• Experience in successfully conducting complex commercial negotiations and managing long-term strategic relationships;
• Ability to make data-based decisions, think systematically and see a long-term business perspective;
• Excellent leadership, communication and stakeholder management skills;
• Excellent Lithuanian and English language skills (written and oral).

An advantage would be:

• Experience in the energy, infrastructure, construction, transport, telecommunications or other complex project sectors;
• Experience in working with large-scale infrastructure projects and strategic investors.

• Additional benefits package, which includes health insurance and wellness allowance;
• Additional paid days: for wellness, in case of short-term illness, for volunteering, for accumulated work experience;
• Remuneration corresponding to experience and competencies, and variable financial incentives depending on the results achieved;
• Hybrid work model (3+2) and flexible working hours;
• Opportunity to create value for Lithuania through daily work;
• Opportunity to contribute to digitalization projects of national importance;
• Accident insurance;
• Financial incentives for recommending candidates;
• Modern, highest safety requirements-compliant work environment;
• Extensive learning and qualification improvement programs;
• Professional community of the new generation of energy professionals;
• Values-based leadership and business solutions.

Diversity is our strength

Energy is one of the most promising career fields, attracting more and more women. At Ignitis Group, we consistently strive for this change, ensuring equal career opportunities for all talents. It is important to us:

• Maximum objectivity – we test the anonymous CV method and evaluate candidate profiles without personal information;
• Gender balance in leadership – the share of women in the talent program for strategic positions has increased from 27% to 39%.
• Expert visibility – the share of female experts quoted in the media has increased from 4% to 26%.
• Career continuity – we provide all additional benefits during parental leave, and review the salary upon return.

Take YOUR part in #EnergySmart!

We invite you to join a growing international team. It consists of specialists dedicated to smart energy, united by a common goal – to create a 100% safe and green energy ecosystem for present and future generations. And the way to achieve this is definitely not to wait for the right time. We believe that we charge ourselves with energy to act. Unify meanings. The best where it matters. We accept challenges. Dare to discover and change. These are our values, together they create energy that is the driving force of everything we do. Energy that turns into our choices. If you are also guided by these values – we will be waiting for you in our team!

In pursuit of the strategic goal of increasing gender balance in the Ignitis Group, we indicate job titles in job advertisements primarily in the feminine gender.

Ignitis Group is an equal opportunity employer, welcoming all candidates without discrimination on the grounds of race, religion, gender, sexual orientation or gender identity, age, disability or other characteristics not directly related to the performance of the job.

The fixed salary range for the position group is from EUR 6,550 to EUR 9,830 (excluding taxes). The specific salary is offered based on work experience and competence. A variable salary may be paid in addition to the salary.

6550-9830 €/mon. gross