Updated 2025.08.01
Customer handling via emails and live chats.
I am an international student from Sri Lanka, studying at Vilnius University Lithuania. And I follow a bachelor's in management. Currently I am working as a CSM at CyberCare. Having a great experience of handiling slack channels, replying to customers via emails and live chats. Also I could gain higer CSAT scores troubleshooting variouse technical and account related issues of the customers.